Within 24 hours. We also offer expedited service (ASAP digital delivery) for time sensitive orders which means you’ll get your letter ASAP.

Your ESA or PSD Letter will be provided in digital format for your convenience. You can either email it directly to your landlord or airline or present them with a printed copy. There is no need to have an original physical copy of the letter. However, if you prefer to have a letter with the Licensed Therapist's signature in ink, we can certainly take care of that for you!

Absolutely! We offer an Extra Document Service to those who are approved for an ESA or PSD Letter. When you are checking out, simply opt-in for the “Extra Documentation Service." After you’ve submitted your order, please reply to the confirmation email with your extra document and we’ll be sure your Licensed Therapist has the information they need to complete your documentation.

The standard extra document fee ($35.00) is subject to change based on the complexity of the request. The fee is per document or per special request. This fee is refundable if your purchased document is not used or accepted.

Yes! Some landlords use an online third party portal to verify your ESA or PSD request, and our Licensed Therapists are familiar with this process and will assist in completing the verification. This service falls under the “Extra Documentation Service” and is covered under our $35 fee at checkout.

Our letters are written in accordance with the current ESA and PSD laws. If your landlord or airlines is requesting specific information to be included in your letter, please reach out to our Client Support Team or your Licensed Therapist. We’ll be happy to take a look and see if we can assist! If your therapist approves the adjustment to your letter, a “Special Request” fee is billed at $35. This fee is subject to change based on the complexity of the request.