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Privacy policy

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1. PRIVACY POLICY / PERSONAL INFORMATION

At Official Pets, we prioritize your privacy and are dedicated to safeguarding your personal information. Our Privacy Policy aims to outline the collection, usage, and purpose of the data we gather from you. Additionally, it provides you with options to manage and control your personal data, including accessing and updating it.

INFORMATION OFFICIAL PETS COLLECTS

We gather and retain your personal details, such as your name, email address, phone number, mailing address, date of birth, information about the type and number of animals you have, any historical data you provide, responses to questionnaires, and any other information you have shared with us in order to provide our products and services to you. Additionally, we may collect information related to your bank or credit card, as well as details about any payments you have made. Information you provide to Official Pets about yourself (through the questionnaire on our Website or otherwise) will be accessed by our employees. Such access is necessary for the purpose of: connecting you with the best Licensed Therapist for your specific case, evaluating your eligibility for an ESA or PSD, and engaging in any additional activities necessary to fulfill your order or request with us. We may also collect non-personally identifiable information about you (such as IP addresses and location, anonymous usage data, browser or platform type, etc).

Should you wish to obtain a copy of your personal data or request the closure and deletion of your account, please reach out to our Client Support Team. If you decide to request the deletion of your personal data and that data is essential for the products or services you have acquired, we will fulfill the request to the extent that it is no longer necessary for any purchased products or services or required for our legitimate business purposes, legal obligations, or contractual recordkeeping requirements.

SHARING INFORMATION WITH TRUSTED THIRD PARTIES

We may disclose your personal data to third-party partners with whom we collaborate to integrate their services into our own offerings. Additionally, we may share your personal data with trusted service providers who perform services on our behalf, including but not limited to:

  • Engaging in communication with you, utilizing methods such email or survey deliver
  • Evaluating your submitted information for any services
  • Conducting an analysis of our services and demographics of our customers
  • Client relationship management
  • Payment processing for credit card transactions

We ensure that your personal data is shared with third parties only when it is necessary for them to provide the requested services or to assist us in delivering our services. These third parties, including any subcontractors, are bound by stringent data processing agreements and are strictly prohibited from using, sharing, or retaining your personal data for any purpose other than what has been specifically contracted for.

COMMUNICATING WITH YOU

We may contact you directly or through a third party service provider regarding services you have signed up for or purchased from us. We may also contact you with offers for additional services we think you may find valuable if you give us consent, or where allowed based upon legitimate interests. We may, for example, send you follow up emails if you fail to complete the questionnaire or checkout process. These contacts may include:

We may reach out to you either directly or through a third-party service provider regarding the services you have signed up for or purchased from us. Additionally, we may contact you to present offers for additional services that we believe you may find valuable, but only if you provide us with your consent or if it is allowed based on legitimate interests. For instance, if you did not complete the checkout process, we may send you follow-up emails. These contacts may include: emails, phone calls, or text messages.

WEBSITE ANALYTICS

Official Pets utilizes multiple web analytics tools provided by service partners to collect information about how you interact with our Website, including what pages you visit, what site you visited prior to visiting our Website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our products and services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our Website. Each cookie cannot be used by anyone other than the service provider. The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.

Official Pets employs various web analytics tools from our service partners to gather insights on how you engage with our Website. This includes tracking the pages you visit, the site you accessed before coming to our Website, the duration of your visit on each page, the type of operating system and web browser you use, as well as network and IP information. The information obtained through these tools is utilized to enhance our products and services. Cookies are small bits of information that are stored by your computer’s web browser. To identify you as a unique user during your subsequent visits, these tools place persistent cookies in your browser. It’s important to note that these cookies can only be accessed by the respective service providers and cannot be used by anyone else. The data collected from these cookies might be transmitted to and stored by our service partners on servers located in a different country than your place of residence. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies.

THIRD-PARTY WEBSITES

Please note that when you access our Website and mobile applications, you may encounter links to external websites. It is important to understand that we cannot be held accountable for the privacy practices, or the content found on these third-party sites. We highly recommend reviewing the privacy policy of any website you choose to visit.

SECURITY, STORAGE, AND RETAINMENT OF DATA

We use reasonable measures for storing and safeguarding the personal data we gather. This entails employing encryption protocols when necessary, both during the transmission of data and while it is being stored.  You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. We will retain your personal data for as long as is necessary to fulfill the purpose for which we obtained your personal information and any other permitted purposes permitted by law, and in compliance with our data retention policies. For example, we will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our legal agreements and policies, or maintain adequate and accurate business and financial records.

CHANGE OF CONTROL

In the event that we make a decision to sell our business or this Website, your personal data will be considered as an asset and will be transferred to the new business as part of the business transfer.

MARKETING/ADVERTISING

We may collaborate with selected third-party vendors such as Google, Facebook, Instagram, TikTok, or others. This partnership allows us to utilize tracking technologies and remarketing and retargeting services, which involve the use of first-party and third-party cookies to track you across the internet. These cookies help us analyze and monitor how users engage with the Website, assess the popularity of specific content, and gain a deeper understanding of online activity. Once you leave this Website, Google, Facebook, Instagram, TikTok, and the other third party platforms we may use, will show you advertisements from us. You may opt out of the remarketing and retargeting platforms we currently use or may use in the future on the third-party’s website. By accessing our Website, you are giving your consent for these third-party vendors to collect and use your information. We recommend reviewing their privacy policy and contacting them directly if you have any questions or concerns.

CALIFORNIA RESIDENTS PRIVACY NOTICE

The California Consumer Privacy Act (CCPA), a legislation enacted in 2020, grants California residents with additional rights and options concerning their personal information. Here are the rights afforded to you under California law:

  • To make a request to the business in order to obtain information about the personal data it collects, uses, discloses, and sells, specifically pertaining to you.
  • To request the removal of your personal information that has been collected or stored by the business. However, please note that there are certain limitations to this right. In some cases, we may not be able to fulfill your request, especially if it is necessary to retain your information for legal reasons or to fulfill our ongoing business obligations with you.
  • To opt-out of the sale of your personal information by the business. A “sale” occurs when your personal information is exchanged with a non-service provider, third party in exchange for valuable consideration. It is not considered a sale when you intentionally authorize us to disclose your personal data or interact with a third party. To exercise your right to opt-out, please contact us at support@officialpets.com.
  • To be free from any discriminatory treatment by the business for exercising your privacy rights under the CCPA.

2. DISCLAIMER OF WARRANTIES / LIMITATION OF LIABILITY

Official Pets cannot guarantee, represent, or assure that your use of our products or services will be uninterrupted, timely, secure, or error-free. We also cannot guarantee any specific outcome from using our products or services. By using our products or services, you agree that any potential issues or inability to use them is solely your responsibility. The products or services available on our Website are provided “As Is” and “As Available” without any warranties or conditions, whether expressed or implied. This includes but is not limited to implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Under no circumstances shall Official Pets and its employees be held liable for any injuries, losses, claims, or any type of damages, be it direct, indirect, incidental, punitive, special, or consequential in nature. This includes but is not limited to damages such as lost profits, lost savings, lost revenue, loss of data, replacement costs, or any similar damages. Whether arising from contract, negligence, strict liability, or any other legal basis, this limitation of liability applies to the following situations:

  • Any services of products you acquire from us or Licensed Therapists, or for any other claim associated with your use of the Website. Your utilization of an ESA Letter or PSD Letter.
  • Any recommendations provided to you by your assigned Licensed Therapist.
  • Any dispute that might arise between you and a third party relating to your ESA Letter, PSD Letter, or pet (including housing providers, airlines, establishments, etc.).
  • Any actions of your pet, ESA, or PSD. As certain states or jurisdictions may not permit the exclusion or limitation of liability for consequential or incidental damages, in such cases, our liability will be restricted to the fullest extent permitted by law.

Our liability to you, for any reason, is limited to the amount you paid for any product or service purchased from us through the Website. This is your sole and exclusive remedy for any cause or claim whatsoever. However, any claims related to your use of the Website must be brought within one year from the event that gave rise to the action. It is important to understand and agree that by using the Website, you waive any right to participate in a lawsuit or class action suit for any losses or damages resulting from your use of the Website or any products or services offered through it.

3. INDEMNIFICATION

By accessing or engaging in activities on the Website, or utilizing any activity, information, product, or service provided by Official Pets, you fully comprehend, acknowledge, and voluntarily accept all risks involved. These risks encompass psychological and emotional aspects, regardless of whether they are foreseeable by either party. You hereby undertake sole and personal responsibility for any form of injury, harm (including psychological or emotional injuries), illness, damage, loss, claim, liability, or expense, of any nature or kind that may be incurred by your person or property, directly or indirectly, in relation to or arising from the use of the Website or any service or product made available through the Website.

By accessing the Website, or acquiring or utilizing any of our products and/or services, you hereby consent to a complete release, indemnification, and absolution of Official Pets from any and all claims, costs (including, but not limited to, attorneys’ fees), expenses, or liabilities of any kind or nature, as well as any form of damage or injury, whether personal, financial, emotional, psychological, or otherwise, that may arise at any point in time in connection with or relating to:

  • Your use of or dependence on the Website.
  • Your breach of these Terms and Conditions or any relevant laws or regulations.
  • Any content uploaded by you to the Website.
  • Your utilization of an ESA Letter or PSD Letter.
  • Any actions of your pet, ESA or PSD.
  • Your interaction with your assigned Licensed Therapist or any of our employees.
  • Any dispute that may arise between you and a third party relating to your ESA Letter, PSD Letter or pet (including housing providers, airlines, establishments, etc.).
  • Your use of any products or services provided through the Website. 

Official Pets has the right to assume, at your expense, the exclusive defense and control of any matter that requires you to indemnify us. In such cases, you agree to cooperate with our defense of these claims. You are not allowed to settle any matter without obtaining the prior written consent of Official Pets. We will make reasonable efforts to notify you of any claim, action, or proceeding as soon as we become aware of it.

4. TERMINATION

The obligations and liabilities of the parties that were incurred before the termination date will continue to be valid after the termination of this agreement. We have the right to terminate these Terms and Conditions and your access to any products or services offered through the Website at any time, for any reason, solely at our discretion, without prior notice. In such cases, you will still be responsible for any outstanding amounts up until the termination date. On the other hand, you have the option to terminate these Terms and Conditions by informing us that you no longer wish to use our products or services. However, you will still be held accountable for any amounts due up until the termination date. Regardless of any other provision in these Terms and Conditions, the following provisions will remain in effect even after the termination or expiration of these Terms and Conditions: Overview and Agreement to Terms and Conditions; Refund Policy; Disclaimers; General Conditions; Modifications to Products, Services, and Prices; Errors, Inaccuracies, and Omissions; Privacy Policy / Personal Information; Disclaimer of Warranties / Limitation of Liability; Indemnification; Modifications to Terms and Conditions; and Other Terms.

5. OTHER TERMS

HEADINGS

Headings used in these Terms and Conditions are for reference purposes only and in no way define or limit the scope of the provisions.

ENTIRE AGREEMENT, SEVERANCE, AND WAIVER

These Terms and Conditions (together with our Privacy Policy, which is expressly incorporated herein) represents the sole agreement between you and Official Pets relating to your use of the Website and products and services offered through the Website, and no representations, statements or inducements, oral or written, not contained in these Terms and Conditions shall bind either you or Official Pets. Should any part of this Agreement for any reason be declared invalid by a court of competent jurisdiction, such determination shall not affect the validity of any remaining portion and such remaining portion shall remain in full force and effect as if the invalid portion of this Agreement had been eliminated. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.

ASSIGNMENT

You may not assign, transfer or delegate your rights or obligations within these Terms and Conditions in whole or in part without our prior written consent. We may freely transfer, assign, or delegate all or any part of these Terms and Conditions, and any rights and duties hereunder or thereunder. These Terms and Conditions shall be binding upon and inure to the benefit of each of the parties, their heirs, successors and permitted assigns of the parties.

We reserve the right to freely transfer all our rights and responsibilities outlined in these Terms and Conditions in relation to any merger, acquisition, or asset sale, or as required by law or other circumstances. Any information you provide to us may be transferred to any acquiring or succeeding entity of our company without requiring prior notification or consent.

CHOICE OF LAW

The Terms and Conditions are governed by and interpreted in accordance with the laws of the State of Florida and controlling United States Federal Law without regard to any conflicts of law provisions.

ARBITRATION

Subject to the stipulations set forth in these Terms and Conditions, any disputes, controversies, or claims arising from or pertaining to these Terms and Conditions shall be settled through mandatory binding arbitration to be carried out in Palm Beach County, Florida as provided below. This agreement incorporates an arbitration provision to address and settle disputes. It explicitly prohibits any class or representative court action or jury trial. Arbitration is the referral of a dispute to one or more impartial persons for a final and binding determination, and means that there shall not be a jury and that the rules of the proceeding will be conducted in adherence to the established arbitration rules of the American Arbitration Association (AAA). To seek a resolution for any dispute with utmost cost efficiency and optimal contentment, we advise reaching out to us first for an amicable resolution. However, you retain the right to directly proceed to arbitration, on the condition that prior to initiating arbitration, you first send notice to Official Pets at support@officialpets.com. Any dispute arising must be initiated with an arbitrator designated by the AAA in Palm Beach County, Florida, within one year from the date of occurrence or as allowed to the fullest extent permissible by law. Any such dispute shall solely be resolved through individual arbitration, and shall not be pursued as a class action, class arbitration, or any other form of collective proceeding where an individual serves as the representative of any other individual or individuals. You acknowledge and consent that there is no right to a jury trial, and this provision shall be governed by the substantive and procedural regulations of the AAA to the fullest extent permissible by law. The appointed arbitrator is without jurisdiction to conduct a class arbitration or any other representative proceeding, and is prohibited from consolidating the claims of one party with those of another. Both parties are obligated to maintain the confidentiality of the dispute, to the maximum extent allowed by law.

COMPLIANCE WITH LAW

Official Pets hereby asserts its capacity to cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged criminal activity or civil wrong. It is hereby established that Official Pets possesses the absolute right to disclose any information, as deemed essential by Official Pets, to comply with any pertinent law, regulation, legal procedure, or governmental request, without exception.

VIOLATIONS OF TERMS AND CONDITIONS

By agreeing to these Terms and Conditions, you acknowledge that any violation or potential violation of these Terms and Conditions is considered an unlawful and unfair business practice that will cause us immeasurable and irreparable harm. Furthermore, you acknowledge and consent that the provision of monetary damages would be insufficient to rectify the aforementioned harm, and as such, you hereby grant your consent to our acquisition of any injunctive or equitable relief that we, in our discretion, deem necessary or appropriate.  It’s important to note that these remedies are supplementary to any other remedies that we may possess under the law or in equity.

6. MODIFICATIONS TO TERMS AND CONDITIONS

The most recent version of the Terms and Conditions can be accessed at any time on this designated page. We retain the exclusive authority to update, modify, or replace any portion of these Terms and Conditions by posting updates and revisions on the Website. It is your responsibility to periodically review the Website for any changes. By continuing to use or access the Website, or by engaging in the use of any products or services provided on the Website subsequent to the posting of any modifications to these Terms and Conditions, you signify your acceptance of those changes.

7. CONTACT INFORMATION

If you have any inquiries or concerns pertaining to the Terms and Conditions, please feel free to reach out to us at support@officialpets.com. We are here to help and address any questions you may have.

8. USING FONTS ON THE SITE

On this site we use the font “Mont”. It was created by Svetoslav Simov, a Bulgarian designer, in 2014. We use this font under the SIL OFL license. You can go to the license page to read its terms and conditions.

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