Question 1

What’s your refund policy?

Accepted Answer

Official Pets has a 100% money back guarantee. If for any reason one of our Licensed Therapists determines you’re not qualified for an ESA or PSD Letter, we will issue a 100% refund. Furthermore, in the rare instance where your letter does not work as intended and we’ve tried to make it work with your landlord, we will refund your purchase 100%.

Question 2

How quickly will I receive my ESA or PSD Letter?

Accepted Answer

Within 24-48 hours. For urgent and time-sensitive requests, we provide an expedited service called ASAP Digital Delivery, which ensures that you receive your letter within 24 hours of payment completion.

Question 3

How do I receive my letter?

Accepted Answer

Your assigned Licensed Therapist will send you your ESA or PSD Letter via email. You can email your letter directly to your housing provider or airline or give them a printed copy.

Question 4

What additional documents might be required for the approval of my pet?

Accepted Answer

Frequently, housing providers or airlines may require additional documents to be completed by your Licensed Therapist. The most common type of form requested is the reasonable accommodation request verification form. To ensure a smooth and prompt approval of your Assistance Animal, we highly advise purchasing the “Additional Documentation” service. This will help you avoid any potential delays. During the checkout process, simply select the “Additional Documentation” service. The $35 fee for this service is refundable if your housing provider or airline does not require any forms to be submitted.

Question 5

Can you provide assistance with online third-party letter verification services?

Accepted Answer

Yes! Many housing providers use an online third party portal to evaluate and verify your need for an Assistance Animal, and our Licensed Therapists are familiar with this process and will assist in completing the verification. This service falls under the “Additional Documentation” service and is covered under our $35 fee at checkout.

Question 6

Why choose Official Pets?

Accepted Answer

At Official Pets, we understand the profound impact of Animal-Assisted Intervention on mental well-being. As proud ESA and PSD owners, we know how essential it is to have your pet by your side.

We are dedicated to making the ESA and PSD process transparent and accessible. Every pet owner deserves easy and affordable access to the support they need. Our mission is to advocate for improved mental health care and help you utilize Animal-Assisted Treatment Plans to their fullest potential.

Our clients are our top priority, and providing exceptional support is our guiding principle. We understand the urgency of your needs and offer unmatched assistance through our dedicated client support and healthcare provider teams. We are here to stand by you, advocate for you, and ensure your letter is approved, even in the face of challenges. Our clients’ glowing reviews reflect the high quality of work we deliver.

Official Pets Pricing

We Understand the Power of Animal-Assisted Treatment and Aim to Provide Affordable Services

What’s Included

Emotional Support Animal (ESA)

Psychiatric Service Dog (PSD)

What You Can Expect

We’re Here to Answer All of Your Questions and Walk You Through Every Step of Your Pricing Plan