Official Pets Reviews

Official Pets Truly Understands the Power of Human-Animal Bond

Having my Luna by my side has been a game-changer for my mental health. But navigating the world of ESAs can be confusing. That’s where Official Pets comes in!
The entire process was incredibly fast and easy. From the initial consultation to receiving my official ESA letter, it took less than 24 hours! I was blown away by their efficiency.
Official Pets truly understands the power of the human-animal bond. They made sure the process was smooth and stress-free, which is exactly what I needed.
Thanks to Official Pets, I can now enjoy the peace of mind that comes with having my furry companion by my side, no matter where I go. If you’re considering getting an ESA letter, I can’t recommend them enough!!!

Oleksandr

I Had a Wonderful Experience with OfficialPets.com

I had a wonderful experience with OfficialPets.com while obtaining my PSD letter. The process was seamless, and my therapist, Theresa, was incredibly understanding and professional. She truly listened to my concerns and made the entire experience comfortable and stress-free.
I also want to express my gratitude to the manager, Anastasia, for her excellent support and guidance throughout the process. She was attentive, kind, and ensured everything was handled promptly and efficiently.
Being from California, I appreciated how well the service aligned with state-specific guidelines. This service has made a significant difference in my life, and I highly recommend it to anyone seeking professional support for their emotional support animal or psychiatric service dog.
Thank you Theresa, Anastasia, and the entire team at Official Pets!

Anna

Travis Was Amazing, Went the Extra Mile!

Travis was amazing. He went the extra mile to help me understand what was actually causing some mental health issues and gave me some awesome recommendations. Not only did I get my letter within a few hours of ordering, I also got guidance!

Jordan

Gaby – A True Star

Gaby was extremely helpful, friendly and professional when assisting me with getting an ESA letter. She took the time to hear about my struggles and was patient when sharing all the knowledge she had to offer. She was also very quick with the turnaround time and offered more post-interview assistance than I could’ve asked for. It was an extreme pleasure being able to work with her!

Justin

Leon Was Amazing! 10/10 🙂

Leon, LCSW provided exceptional assistance over the phone in helping me obtain my ESA letter. From the very beginning, he was incredibly professional, quick, and thorough in addressing all my concerns. He ensured that my letter contained all the necessary and valid information, easing all my worries in the process. His expertise and dedication were evident in every step, making what could have been a stressful experience feel seamless and straightforward.
Leon’s professionalism and efficiency are truly commendable, and I couldn’t have asked for a better experience. Now a days, it’s rare to find someone as dedicated and compassionate as Leon, and his glowing reviews are a true reflection of the kind of person he is. He genuinely cares about helping people and goes above and beyond to ensure they receive the support they need. His combination of professionalism, quickness, and kindness sets him apart from many in the field. If anyone is in need of an ESA letter, I wholeheartedly recommend speaking with Leon. He is not only knowledgeable and efficient but also incredibly kind and understanding, making the entire process smooth and stress-free.

Suhah

Gaby Was Phenomenal!

Gaby was phenomenal and was extremely easy to work with. She was communicative and handled me with care! She made the process of getting my ESA letter seamless and I am so glad to have had the opportunity to be serviced by her.

Jada

ESA Process Made Quick and Safe, Thank You Official Pets for Guiding Me!

Thank you so much, you guys really came through when I needed it most. The ESA Letter worked great! It’s all good now with my landlord. I’m so grateful I can keep Milo with me. I was nervous and didn’t know anything about how the ESA process works, but you guys guided me through it and explained everything in such detail. My therapist was awesome and really quick to respond, the support team rocks, you guys are the best!

Nisha

Beyond Grateful for Official Pets

Beyond grateful for official pets. I was originally working with another big name website and the doctor that I spoke to made me feel completely defeated when trying to get my pets certified. Thankfully I found Official pets & they helped me be at ease with the process. When I spoke to Leon, I felt heard and understood. He also helped me feel confident in filling out all the screening paperwork my complex required. Highly recommend!

Evelyn

On Christmas Evening, On Point!

Wow, what an actual Christmas miracle Dr. Leon gave me today! I (kinda fearfully) filled out my application on Christmas evening hoping for a call maybe in a day or two. I was contacted in about 35 minutes directly by Dr. Leon and was engaged in a very easy, empathetic and informative evaluation session. He was helpful, encouraging and friendly and at no point did I feel like I was being rushed out like my past therapist experiences. He explained the process with detail and within a minute of the end of call, I had my full ESA Letter along with additional information sent to me digitally. I’m still pleasantly surprised this was as easy as it was. Thank you Dr. Leon, from Lily and I, I’ll be telling everybody I know about your services!

Nikki

My Experience Was 10/10

My experience was 10/10. Moving to a new state and apartment rental this was my first time navigating through ESA and the housing process. I had many questions which I asked on the official pets website, my questions were answered through a personal phone call within less than an hour. My representative Leon M. Was detailed, reassuring and efficient, he provided me with everything I needed. The turnaround time for my ESA letter was within 24 hours. Leon M was engaging throughout the phone call session. I’m really lucky to have found this site.

CC

Great Experience, Super Helpful Team!

Great experience, super helpful team. They definitely know what they are doing, aware of all laws and regulations, and give you the best advice on how to handle any situation. Their website is super informative as well; you can use the FAQ sections to access everything you might need. It took them less than 1 hour to get in touch with me after submitting the application. I found them through my friend, and now my friends will find out about them through me. If I could give them 6 stars, I would.

Kateryna

Top Tier Customer Service

Top tier customer service. My therapist was kind and compassionate. The process was smooth, and I had no issues when moving into my new place. I gave them the letter and there were no questions asked. I am extremely grateful to my therapist and just for the simplicity of the whole process. 10/10 highly recommended!

Nicholas

I Absolutely Recommend This Site

I absolutely recommend this site! I worked with Leon who was professional, compassionate, and helpful. My community used a third-party screening site which approved my letter same week. Cannot recommend enough.

Ms S

Exceptional Service! 🐶

So pleased to have found Official Pets! I didn’t know much about the ESA process before, but my therapist, Leon, did a fantastic job walking me through everything and took time to answer any questions I had. Everything was so quick, easy, and comfortable. My landlord accepted the letter with no issues and I feel so content now having ESA documentation for Minji. Thank you Official Pets for providing such a safe and positive ESA letter experience!

Kiera

Wonderful Experience

Leon was incredibly quick, compassionate, and easy to work with. I felt immediately understood while talking with him. I got my ESA letter within 24 hours of reaching out, and my apartment even required an additional form which Leon happily took care of the extra paperwork. I couldn’t be happier with my experience with Official Pets.

Ben

Thorough & Well-Written ESA Letter

I had the pleasure of working with Leon through the telehealth service to get an Emotional Support Animal (ESA) letter, and I couldn’t be more satisfied with the experience. Leon was not only professional but also incredibly understanding and compassionate throughout the entire process. He took the time to listen to my needs and concerns, and his approach made me feel truly supported.
The letter he provided was thorough and well-written, reflecting his strong understanding of the importance of Emotional Support Animals. I highly recommend Leon to anyone in need of similar services—he made the process smooth and stress-free!

Isabel

My Housing Provider Received the Letter and Accepted It Same Day

Leon was quick to respond, very attentive, and thorough in his phone call me. He concisely wrote a note for my two dogs for my housing. I had to relocate suddenly due to extreme personal circumstances and he was understanding and prompt in getting my letter over to me. My new housing provider received the email and accepted it same day, enabling me to move in in an expedited manner as my situation required.

Gabby

Fast and Reliable!

Leon was super helpful and made the process quite easy. My apartment did screening through petscreening.com, and Leon’s letter and confirmation worked perfectly well!

Client

Simple and Efficient Process

Simple and efficient process. My therapist was very informative and took time to explain everything in detail. I got my ESA letter quickly and had no issues when I presented it to my building manager. I feel safe in knowing I now have the appropriate paperwork to keep my Lennon John by my side. I highly recommend Official pets. Lennon and I are grateful for their service.

Ashley

An Easy 5/5

The entire process of setting up the call was quick and painless. They worked around my hectic work schedule and still managed to get all of the paperwork to me same day. Leon was absolutely wonderful. The entire process was expeditated and executed wonderfully, I can and will recommend official pets to others looking considering an ESA.

Adrienne

Exceptional Service and Attention to Detail

I received the most detailed information and clarifications regarding Service Dogs from this company. They provided me with links to all the relevant laws and were incredibly attentive throughout the entire process. I was contacted very promptly, and I am beyond grateful for the level of care and attention I received. The customer service was outstanding, and I am extremely satisfied with the overall experience.

Iryna

Easy Process 🙂

A licensed therapist contacted me within a few hours to confirm my need for my ESA. The whole process was super easy, the letter looks great, and Leon was very nice and helpful. Official Pets also had the best price I could find for issuing of an ESA letter online. Really pleased at the ease of this!

Isabella

I Strongly Recommend Official Pets

I strongly recommend Official Pets for anyone in need of an ESA letter. The website is reliable, stress-free, and connects you with experienced licensed therapists. I had the privilege of working with Leon, who was exceptionally empathetic and truly understood my situation, especially given my military background. He guided me in the right direction, and the process of obtaining my ESA letter was smooth and efficient. Thank you, Official Pets, for making this experience easy for both me and my dog, Cassie. Thank you again!

Jonathan

10000/10!!! So Fast and Helpful!!!

I honestly couldn’t have asked for a better experience. Leon was so incredibly kind and helpful!! I spoke with him and had my ESA letter ready within hours and he even went above and beyond helping me fill out the most ridiculous form required by my landlord. I really can’t stress enough how fast and efficient this whole process was. Leon you rock!!! me and my kitty Ruto are beyond grateful!!

Ursula

Honest, Direct, and Quick

The process was very simple and they didn’t try to upsell me on a bunch of unnecessary things or try to get me on a subscription plan. I paid $20 extra for expedited service and my Dr. took the time to evaluate me after regular business hours so I had a digital copy of my ESA letter in my inbox within a few minutes after the evaluation.

Mary

Great Experience Overall with Official Pets

I had a great experience with official pets! I was able to talk to an LCSW within 24 hours of their initial contact with me. My ESA letter also got approved without a hitch!

Jonathan

Official Pets / Leon Is the Best of the Best!

Such a wonderful and smooth experience, my daughter and I are extremely happy we chose to go with Official Pets. Leon was very professional, replied fast and was there if I needed any help throughout the whole process. I would 1000% recommend him to my family and friends. My daughter can now be at peace knowing in the near future she can take her dog to college to help her cope. 🙂

Bani

My Experience Was 10/10

My experience was 10/10. Moving to a new state and apartment rental this was my first time navigating through ESA and the housing process. I had many questions which I asked on the official pets website, my questions were answered through a personal phone call within less than an hour. My representative Leon M. Was detailed, reassuring and efficient, he provided me with everything I needed. The turnaround time for my ESA letter was within 24 hours. Leon M was engaging throughout the phone call session. I’m really lucky to have found this site.

CC

Highly Recommended!

Leon contacted me same day and made the process very quick, easy and painless. I was anxious the entire time waiting for the call because of all sorts of things, but he was able to address them all and put my mind at ease. Everything was super simple and could not recommend them more! It might sound too glowing to be real, but if you do read this, know that it is.

Ken

If I Could Give 10 Stars I Would

Outstanding! If I could give 10 stars I would. They answered all my questions and also provided me with some information I didn’t know. they made the whole process easy and fast. The therapist was so nice and made me feel safe and important. I highly recommend!

Elizabeth

I Really Recommend Official Pets

I initially inquired with official pets expecting the typical run-around and the information/documentation I was requesting. However, I quickly realized that this is a company that cares about what it does and the people and pets they deal with. I was connected with Lee who was caring, nice and very personable. Lee was thorough and genuinely relatable and caring in a way which you can easily tell was genuine. I really could not recommend official pets enough. They are great

Luigi

Easy, Helpful, Kind

Leon was great. The whole process was very easy and I felt very supported with the attention to detail Leon exhibited to my situation. He has also been open for contact with any questions I have had after receiving my letter.

Chelsi

Exceptional Service and Genuine Support – Highly Recommend!

I had the absolute pleasure of working with Leon, and I can’t recommend him highly enough! He was incredibly attentive, informative, and quick, making the entire process seamless and stress-free. His professionalism is unmatched, and he truly goes above and beyond to help his clients.
Leon made me feel genuinely supported, and his positive energy was such a joy to work with. I’ll be recommending your business to everyone!

Lianeli

Detailed ESA Letter

Leon was very attentive and kind when I explained to him my need to have my cat as my emotional support animal. He made me feel heard and valued, and I definitely appreciate his work in preparing my ESA letter rapidly, but also having it detailed and appropriate for my living situation. I will definitely be recommending this service to friends and family! Thank you!

Ailyn

Clear Guidance and Information

Official Pets has been invaluable in supporting my mental health journey. Their commitment to providing a holistic approach, beyond just ESA and PSD letters, has truly made a difference. I appreciate their clear guidance and information, especially in a world filled with misinformation. Their team’s dedication to helping people access the mental health support their pets can provide is inspiring.

Olena

The Best Experience I’ve Ever Gotten from a Business

One of the best experiences I’ve ever gotten from a business. Submitted my application and not even an hour later I received a call. Leon was amazing. He made me feel so comfortable talking about my symptoms and the vibes with him were amazing. Felt like I was speaking to a buddy I’ve known forever.

Bradley

Great Company!

Highly recommend this company. Fantastic response time. Caring therapist who understands the needs of their patients. Professional attitude and website. Very simple process – that didn’t require an invasive questionnaire. Better than many of the other websites. Grateful to be able to have my dog recognized as ESA for work.

Laura

Professionalism and Support 10/10

Leon’s professionalism and support with my two ESA’s couldn’t have been any better. He made an already extremely stressful situation approachable. Leon and officialpets.com were knowledgeable in navigating and dealing with third party verification procedures. They made this process seamless for it being my first time dealing with ESA certification.

Geissel

Wonderful Experience

I cannot say enough great things about Theresa Broms who was my assigned Licensed Family Nurse Practitioner. She not only listened to me and HEARD all my concerns with compassion, but she explained to me a few things I wasn’t aware of and walked me through the process. She was totally understanding and patient with me. She gave me the tools to help me find my way and suggested a few other tactics I could employ to better my life. I would highly recommend Theresa if you are in need of this sort of documentation. Thank you Theresa very much for your guidance.

Leslie

100% Recommend!

Travis made the process so easy and smooth! I was stressing about how I would get permission for my dorm but am so glad I chose Official pets!! 100% recommend!

Victoria

Amazing Experience

Theresa made this process so simple. She walked me through it step by step and made everything clear. She was also compassionate when I was describing my struggles with mental health, and made me feel very comfortable. I had my letter the same day as my follow-up appointment. I could not recommend more highly!

Nicholas

What a Great Experience

What a great experience! Theresa is great at what she does. It was a blessing to get to speak with her and learn more about myself in the process. She was kind enough to tell me about other ways my dog could be of help to me. She is encouraging, supportive, and loves what she does. As a fellow nurse, I think she’s the perfect person for what she does. The customer support team was also great! Thank you all for what you do and I’m glad to have found out about Official Pets! 

Tajiri

The Whole Process Was So Easy and Very Professional

I wish I could give 10 stars. Leon is the therapist who assisted me and he was amazing! He answered all my phone calls very promptly, so efficient, and pleasant to work with. I got my ESA letter same day within minutes after my call. The letter was perfect, and he is also willing to answer verification questions should you have any issues with where you live! The whole process was so easy and very professional. Highly highly highly recommend!!

Aaron

Thank You for Your Incredible Service!

Thank you, Official Pets, for your incredible service! Leon and Theresa have been the sweetest and most helpful throughout the entire process. Their kindness, professionalism and attention to detail made everything so smooth and stress free. I truly appreciate their dedication and would highly recommend Official Pets to anyone looking for top-notch service!

Rebecca

Would Highly Recommend Official Pets!

My therapist Gabriela was amazing and was very quick to respond. She was very attentive and caring in the initial call and I received the necessary forms and documents the same day and when I needed her help later for verification, she took care of it within an hour. Would highly recommend.

Peter