General ESA Info
An Emotional Support Animal (ESA) is an individual’s pet that has been approved and prescribed by a Licensed Therapist to provide therapeutic benefits, such as alleviation from anxiety, depression, or any other mental health challenge an individual may struggle with. The animal does not require any specialized training. Their purpose is to provide comfort and support to a person dealing with a diagnosed emotional, mental, or psychological challenge.
An Emotional Support Animal (ESA) Letter is issued by a Licensed Therapist. The ESA Letter establishes that the individual has a mental health disability and confirms a legitimate need for the support that the individual’s companion animal provides. The ESA Letter will be provided on the Licensed Therapist's official letterhead, signed, and dated. It will also include the therapist's licensing and contact details, enabling your landlord to verify their credentials. The letter will contain everything legally required for an ESA prescription within the body of the letter. Our ESA Letter ensures that you live worry free with your pet knowing you are legally protected!
Emotional Support Animals (ESAs) and their owners have certain protections under federal and state laws. Under the law, ESAs are recognized as assistance animals, granting them exemptions from pet-related regulations. ESAs are entitled to reside in residential buildings that ordinarily prohibit pets or have certain pet restrictions (breed, size, and weight restrictions will not be applied to an ESA). Landlords and other housing providers must allow tenants to live with their ESAs free of charge. The ESA Letter serves as proof of your mental or emotional disability, protecting you under the Fair Housing Act (FHA).
To have a recognized Emotional Support Animal, it is necessary to have an ESA Letter that has been prescribed by a Licensed Therapist. This letter confirms your mental health disability (anxiety, panic attacks, depression, PTSD, or many others) and the fact that having an Emotional Support Animal helps alleviate symptoms of that disability. According to federal law, this is the sole valid method to qualify an animal as an Emotional Support Animal.
The ESA Letter is the only necessary and valid documentation to qualify and verify your Emotional Support Animal status. Your ESA does not require a certificate, license, ID card, special harness, or vest. Housing providers cannot require certificates, registrations, licenses, or IDs for your ESA, as these items do not hold any legal significance for an ESA. While some ESA owners use them as visual indicators, they are neither mandatory nor valid forms of proof that an animal is an ESA. Only a Licensed Therapist can issue a legitimate ESA Letter, and that is the only thing you will need!
No! Registration is not required for your ESA. Registering your ESA in a database or registry is unnecessary. There is no legally recognized registry for ESAs in the United States. While many fraudulent sites claim that an ESA will need a registration number to validate its status, this isn’t the case and is simply the rhetoric of typical ESA scams or trying to upsell you on items you do not need to qualify your pet as an Emotional Support Animal. Any paperwork or documentation from these so-called registries or any type of certificates is worth absolutely nothing in the eyes of the law. These documents do not convey any rights under federal laws. All that’s required to confirm that an animal is an ESA is a legitimate ESA Letter signed by a Licensed Therapist.
ESAs are not a scam, but there is a lot of misinformation online that can unfairly tarnish legitimate ESA owners and service providers. The United States has a well-established regulatory framework for Emotional Support Animals, with federal laws and agencies enforcing these regulations. To obtain accommodation under the law for an ESA, owners must meet specific legal requirements, including having a prescribed recommendation letter from a Licensed Healthcare Professional.
Our Licensed Therapists conduct independent assessments to determine if an ESA is suitable for you. Caution should be exercised with websites that sell registration documents, certificates, and IDs while promising to instantly qualify your pet as ESA. Any paperwork or documentation from these so-called registries is worth absolutely nothing in the eyes of the law. These documents do not convey any rights under federal laws. All that’s required to confirm that an animal is an ESA is a legitimate ESA Letter signed by a Licensed Mental Health Professional.
Emotional Support Animals are safeguarded by the Fair Housing Act, and the United States Department of Housing and Urban Development (HUD) establishes guidelines concerning ESAs in housing. These regulations are designed to prevent discrimination against individuals with emotional or mental disabilities who rely on Emotional Support Animals. Additionally, various state laws also provide protection for Emotional Support Animals.
A diverse range of animals can serve as Emotional Support Animals. While dogs and cats are the most common type, ESAs can also include animals such as rabbits, hamsters, birds, mice, ferrets, turtles, and more. Essentially, any domesticated animal that is typically kept at home for companionship rather than commercial purposes can serve as an ESA.
Certainly! Some pet owners may need the presence of more than one Emotional Support Animal (ESA), and it is possible for a single ESA Letter to cover multiple animals. However, it's important to note that the request for multiple animals must be considered "reasonable." An example of an unreasonable request is if you want five Mastiffs as your ESAs and you live in a studio apartment. In order to make sure we're meeting the standard of "reasonable", we are able to accommodate up to three pets per ESA Letter as long as you meet the criteria to warrant an ESA Letter.
Legally, ESAs do not require any specialized training. Your ESA should be well-behaved so they don’t disturb your neighbors or the public. Any ESA that poses a threat or disrupts other residents can legally be rejected. To avoid these situations, make sure your animal is well-behaved.
Absolutely! Your current pet could potentially make an excellent Emotional Support Animal, and may even already be fulfilling that role for you. ESAs offer support and comfort through companionship for individuals with mental health challenges.
Either one works! Some have an existing pet that they qualify as an Emotional Support Animal (ESA). Others can qualify for an ESA Letter prior to adopting a pet who will be their ESA. An ESA Letter is a prescribed recommendation letter from a Licensed Mental Health Professional for the handler, and not a “certification” for the specific animal. You may actually find it beneficial to qualify for an ESA Letter before adopting an ESA. This way, you will have peace of mind knowing that your future pet will qualify as an ESA and be protected for housing.
An ESA Letter must be written by a Licensed Healthcare Professional. Some examples of Licensed Healthcare Professionals include: Licensed Therapists, Psychiatrists, Psychologists, and Physicians.
Some Healthcare Professionals do not write ESA Letters because they are unfamiliar with Animal-Assisted Treatment and are not trained on the rules and laws governing ESAs. Some prefer not to write ESA Letters for any of their clients, and others may feel hesitant to include an animal as part of a client’s treatment plan. Some clinics and healthcare establishments may have policies against writing ESA Letters because it’s outside of their scope of practice.
Don’t take it personal if your Licensed Healthcare Professional does not write you an ESA Letter. Their policy to not write an ESA Letter is not a reflection of your mental health needs. Fortunately, our Licensed Therapists at Official Pets understand the value of Animal-Assisted Intervention and the importance of prescribing an ESA, and will gladly assist you with your ESA needs.
Many Licensed Healthcare Professionals who provide healthcare services for their clients may not be knowledgeable about ESAs and feel like writing an ESA Letter isn’t within the scope of their practice. Many people opt for online Licensed Therapists to fulfill their ESA needs for various reasons. If you encounter challenges finding a therapist, have financial constraints, struggle to accommodate appointments due to work, family, or educational commitments, or experience anxieties about in-person sessions, then using an online provider might offer an excellent solution for your needs. Our Licensed Therapists are on standby ready to assist you with your ESA needs.
Absolutely! The United States Department of Housing and Urban Development (HUD) recognizes and acknowledges “documentation may be reliable where provided by legitimate, licensed health care professionals delivering health care services remotely, including over the internet.” Our team of Licensed Therapists offer their services remotely or in-person so you have the option to choose what’s right for you. Remote therapists serve as a crucial resource for individuals who encounter difficulties in finding an in-person therapist, facing financial constraints, or struggling to fit appointments into their busy schedules. If the provider is a Licensed Therapist, whether they offer their services online or in-person, and they have a solid understanding of your mental health condition, they are qualified to issue an ESA recommendation for you.
ESA Letters for housing generally do not have an expiration date. However, it is common for housing providers to request a more recent letter if the one provided is considerably old. Although the Fair Housing Act and the United States Department of Housing and Urban Development (HUD) does not specify guidance around the issue of ESA Letter expiration, we recommend that you renew your ESA Letter annually for a few reasons:
- Many housing providers refuse to accept an ESA Letter that is over a year old. Renewing your letter enables you to provide current documentation that verifies your need for an Emotional Support Animal as still relevant.
- Licensed Therapists may not validate an outdated ESA Letter in the event the housing provider reaches out to verify. An annual consultation with a Licensed Therapist to discuss your needs for an ESA Letter is advised in order to keep recommendations current.
You’re not required to have a hard copy or an original "wet ink" signature on your ESA Letter. We will provide you with a digital copy of your ESA Letter, which you can utilize immediately. The letter will include your provider's contact and licensing details, which anyone can use to verify their credentials. However, if you have a preference for a physical copy for any reason, we can certainly accommodate your request.
ESAs do not have a legal right to public places. While some establishments may accommodate ESAs with an ESA Letter, it's essential to check their specific policy regarding ESAs. The Fair Housing Act grants ESA owners the right to have their animals in their homes. Unlike an ESA, a Psychiatric Service Dog (PSD) has public access rights and is protected by the American with Disabilities Act (ADA). Obtaining a Psychiatric Service Dog (PSD) Letter may be a more suitable route if you’re looking to travel with your dog or access public places.
A Psychiatric Service Dog (PSD) is distinct from an Emotional Support Animal (ESA). ESAs can encompass a wide range of animals while a Psychiatric Service Dog can only be a dog. The primary difference between a PSD and an ESA lies in training requirements: a PSD must be trained to perform disability-related tasks, while an ESA does not need specialized training. According to the ADA, “People with disabilities have the right to train the dog themselves and are not required to use a professional service dog training program.” The establishment’s employees cannot ask for proof that the dog has been trained. Many owners obtain PSD Letters to establish eligibility and prevent any complications with the airline or the establishment personnel. Our PSD Letter ensures that you travel with ease knowing you and your pet are legally protected!
Additionally, PSD and ESA differ in access rights. Both ESAs and PSDs can live with their owners free of charge, even in no-pets buildings, under federal Fair Housing laws and state regulations. On the other hand, PSDs have greater access rights under the Americans with Disabilities Act (ADA) and Air Carrier Access Act (ACAA), allowing them to access public places and board flights. Obtaining a Psychiatric Service Dog (PSD) Letter may be a more suitable route if you’re looking to travel with your dog everywhere.
On January 11, 2021, the U.S. Department of Transportation introduced new regulations regarding Emotional Support Animals (ESA) on flights. Consequently, U.S. airlines are no longer obligated by law to accept ESAs on their flights. However, some airlines may still accommodate ESAs if they have appropriate documentation. It is crucial to check with your specific airline before your flight to verify their current ESA policy. Obtaining a Psychiatric Service Dog (PSD) Letter may be a more suitable route if you’re looking to fly with your dog.
For airlines that do accept ESAs, passengers typically need a letter from a Licensed Mental Health Professional. This letter serves as confirmation that the passenger has a mental or emotional disability recognized under the Diagnostic and Statistical Manual of Mental Disorders (DSM), such as depression or anxiety. It also states that the ESA is necessary as an accommodation for air travel and/or activities at the passenger's destination. The ESA Letter must bear the signature and date of the Licensed Professional and include their licensing information.
ESA & Housing
According to Fair Housing Act laws, housing providers are not allowed to request specific details about your diagnosis or the severity of your condition, nor can they demand access to your medical records or insist on a medical examination. Your privacy regarding sensitive information about your mental and emotional health is protected.
Therapists are obligated to maintain confidentiality and cannot disclose more than what's in the ESA Letter. However, landlords can verify that the letter is genuine by checking the therapist's license information on the State's website, as well as using the provided contact details to confirm its authenticity.
Federal Fair Housing Act laws apply to most housing providers and cover Emotional Support Animals. These animals are not categorized as pets but are considered Assistance Animals that aid tenants with mental or emotional disabilities. As a result, regular pet policies within a building do not apply to Emotional Support Animals. Housing providers are required to make accommodations for an ESA, even if their standard policy prohibits pets. These Fair Housing Act laws were put in place to prevent any unjust discrimination against owners of Emotional Support Animals.
There are very limited circumstances in which a few types of properties are exempt from ESA laws. These include an owner-occupied building with 4 or fewer units, single-family homes where the owner does not use a real estate agent to rent the property, and housing owned by organizations or private clubs that limit occupancy to members. Very few landlords fall under these limited categories and may still accept your ESA as a courtesy. While they are not mandated to accept your ESA, many do so as a nice gesture to their tenants.
You have the option to request accommodation for your Emotional Support Animal (ESA) either verbally or in writing. When making this request, there is no specific language required, but it is beneficial to mention that you are seeking reasonable accommodation for an ESA in accordance with Fair Housing Act regulations. We advise submitting the request in writing to maintain a record of the date of your inquiry. Additionally, remember to provide your ESA Letter to your landlord as part of the request. It's important to note that your landlord is entitled to request documentation for your ESA, and the only valid form of ESA documentation is a prescribed recommendation letter from a Licensed Healthcare Professional.
No, landlords cannot charge an application fee in relation to an Emotional Support Animal (ESA) request.
Under federal and state housing laws, almost all landlords are strictly prohibited from charging pet rent, fees, or deposits for an Emotional Support Animal (ESA). Even if the building has a policy of charging fees or security deposits for all pets, an ESA is exempt from such requirements since they are not considered pets under the regulations.
However, it's important to note that the absence of a security deposit doesn't absolve the tenant from responsibility for any damages caused by their ESA. If the ESA causes any damage to the property, the landlord retains the right to charge the tenant for the necessary repairs or deduct related expenses from any general security deposit that the tenant may have paid. Furthermore, landlords cannot impose application fees when considering a request for an ESA.
Owners of Emotional Support Animals are held responsible for the actions of their animals. While landlords are not permitted to impose fees or deposits specifically for an ESA, they do have the right to charge tenants if an ESA causes damage to the property. Additionally, landlords can deduct the costs of such damages from the general security deposit they have collected from the tenant.
If a tenant's pet later qualifies as an Emotional Support Animal (ESA), and they had previously paid a special deposit or fee for their pet, they would be eligible for a refund of that deposit or fee. However, in the case of fees, the waiver would only apply for the period during which the animal companion is considered an ESA. For instance, if a monthly fee was being paid for the pet, it would no longer be required moving forward, but there would be no entitlement to a refund for past months when the animal was officially classified as a regular pet.
Landlords retain the right to decline your request to have an Emotional Support Animal, but this is applicable only under specific and limited circumstances. The landlord may reject such an animal if they determine that it would endanger the health or safety of others, or if it would cause significant physical damage to the property of others. It is essential to note that the landlord must conduct an individualized evaluation of the particular animal and cannot rely on general stereotypes. For instance, they cannot reject an Emotional Support Animal, Rottweiler solely based on the belief that all Rottweilers are dangerous without concrete evidence that the specific ESA in question poses a threat.
Another situation where a landlord may reject an Emotional Support Animal is if accommodating the request would impose an "undue financial and administrative burden" on their operations. For instance, if the presence of a certain type of animal would lead to the cancellation of their insurance or a substantial increase in insurance costs, they might be justified in denying the request. In such cases, landlords should be prepared to substantiate their claims and explore whether alternative insurance coverage is available.
On the rare occasion we see a landlord reject an ESA Letter, it’s usually because they’re unaware of the Fair Housing laws related to an ESA. To address this, it's essential to engage in a friendly conversation with your landlord and point out the relevant housing rules if they are denying your ESA without valid reason. Many landlords are unaware of their obligations under Fair Housing Act laws and may comply once they are informed.
The United States Department of Housing and Urban Development (HUD) emphasizes that landlords should participate in a good-faith interactive process to resolve ESA-related issues with tenants. However, if a landlord remains uncooperative despite multiple attempts to resolve the matter amicably, tenants have the right to file a complaint directly with HUD. This should be considered a last resort option. Landlords face fines and lawsuits by the government for not complying with ESA laws.
We strongly advise obtaining approval from your landlord before bringing an Emotional Support Animal (ESA) home, especially if you reside in a no-pets building. To do so, you must formally request accommodation for your ESA and provide your landlord with the necessary ESA Letter. Your landlord should respond promptly, and if they deny your request, they must provide valid reasons for doing so. If your ESA was initially a pet that later qualified as an ESA and is already living with you, it's important to submit your ESA Letter to your landlord as soon as possible.
The United States Department of Housing and Urban Development (HUD) guidance dictates that landlords must still consider your ESA request even if you inform them after already bringing the ESA home in violation of building rules. Honesty and transparency about your ESA from the outset is always the best approach. Remember, a tenant's right to have an ESA is protected by federal and state laws.
Landlords must respond "promptly" to ESA requests, and within 10 days of receiving the tenant's accommodation request. They are not allowed to ignore or delay the process. The United States Department of Housing and Urban Development (HUD) encourages landlords to engage in a good-faith interactive process with tenants, engaging in constructive dialogue to address any concerns related to the Emotional Support Animal.
Yes, HOAs and co-ops are subject to Fair Housing Act laws requirements and must also reasonably accommodate Emotional Support Animals.
Possibly. There are a few exceptions to The Fair Housing Act. According to the United States Department of Housing and Urban Development (HUD), “The Fair Housing Act covers most housing. In very limited circumstances, the Act exempts owner-occupied buildings with no more than four units, single-family houses sold or rented by the owner without the use of an agent, and housing operated by religious organizations and private clubs that limit occupancy to members.”
It's important to note that while these types of housing landlords may not have a legal obligation to accommodate Emotional Support Animals, some may still do so out of courtesy. It’s always best to check directly with your landlord to see what their ESA policy is.
According to Fair Housing Act laws, landlords cannot deny a tenant's ESA request based solely on categorical breed or weight restrictions. Breeds such as Pit Bull, Doberman, Rottweiler, German Shepherd, etc. cannot be discriminated against. However, if the landlord has concrete evidence that the specific animal poses a direct threat to the health and safety of others, or has caused property damage, they may have grounds to reject the ESA. It's important for them to base this decision on evidence rather than stereotypes related to the particular breed in question.
Absolutely! Common areas may include but are not limited to: recreation rooms, community gardens, pool areas, or courtyards. Housing providers must permit Emotional Support Animals to accompany tenants in all areas of the premises where people are generally allowed, except when it causes undue financial or administrative burden or fundamentally alters the nature of their services.
There is no obligation for Emotional Support Animals (ESA) owners to be present with their ESA all day at home. Proper care and attention should be given to your ESA pet. It is your responsibility to ensure their well-being, including feeding, regular care, veterinary attention, and supervision. If needed, you can seek assistance from friends, family, volunteers, or professional service providers, such as dog-walkers, to help you in caring for your ESA pet.
Yes! University housing, including dorms and university-sponsored apartments, falls under Fair Housing Act laws, which include provisions for Emotional Support Animals (ESA). We recommend checking with your school to understand their specific policy concerning ESA.
No problem, we've got your back! Our Licensed Therapists are available to get on a call with your landlord should they want to validate the legitimacy of your letter. Should your landlord request a validation of your letter, please have them reach out to your assigned therapist using the contact information on your ESA Letter.
In the unlikely event that your letter does not work as intended and we've tried to make it work with the landlord we will refund your purchase 100%.
To qualify an ESA, you only need an ESA Letter from a Licensed Mental Health Professional. Landlords cannot demand certificates, registrations, or ID cards for accommodating Emotional Support Animals. These items don't grant any legal status to ESAs. Some landlords might be confused, thinking there's an official certification or registration process, but that's not the case.
General PSD Info
A Psychiatric Service Dog (PSD) is a trained dog that performs tasks that can help alleviate the individual’s mental health disability (anxiety, panic attacks, PTSD, phobias, depression, and many others). As a recognized type of service dog, a PSD is protected under the Fair Housing Act (FHA), American with Disabilities Act (ADA), and in accordance with the Air Carrier Access Act (ACAA). Many owners obtain PSD Letters to establish eligibility and prevent any complications with the airline or the establishment personnel. Our PSD Letter ensures that you travel with ease knowing you and your pet are protected!
To qualify for a Psychiatric Service Dog (PSD), the owner must have a diagnosed mental health disability (anxiety, panic attacks, depression, PTSD, or many others) and the dog must be trained to perform a specific task that can help alleviate the individual’s mental health disability. Our Licensed Therapists at Official Pets will determine your qualifying condition and issue a signed PSD Letter. This letter confirms your mental health disability and the fact that having a PSD helps alleviate symptoms of that disability.
To be eligible for a PSD, the owner must have a mental health disability that affects one or more major life activities. Qualifying conditions may include but are not limited to anxiety, panic attacks, PTSD, and depression. Our Licensed Therapists are best suited to assess and determine whether you have a qualifying condition.
A Psychiatric Service Dog (PSD) Letter is a signed document issued by a Licensed Therapist. Its purpose is to assist you in determining whether you have a qualifying condition that warrants the need for a PSD. It is essential to understand that the PSD letter does not serve as certification or verification that your animal is a fully trained psychiatric service dog. Instead, it focuses solely on confirming the presence of a psychiatric or emotional disability.
The responsibility for representing a dog as a properly trained PSD lies with the handler. The PSD Letter is intended to offer clarity to individuals about their potential qualifying disability and provide them with peace of mind.
Some states have become more sensitive to individuals that falsify their need for Service Dogs, and PSD Letters provide additional assurance that a handler has followed the proper steps. Although there is no documentation requirement under the ADA for Psychiatric Service Dogs, many owners obtain PSD Letters to establish eligibility and prevent any complications with the airline or the establishment personnel. Only a Licensed Mental Health Professional can issue a legitimate PSD Letter. Our PSD Letter ensures that you travel with ease knowing you and your pet are protected!
A Psychiatric Service Dog (PSD) is distinct from an Emotional Support Animal (ESA). ESAs can encompass a wide range of animals while a Psychiatric Service Dog can only be a dog. The primary difference between a PSD and an ESA lies in training requirements: a PSD must be trained to perform disability-related tasks, while an ESA does not need specialized training. According to the ADA, “People with disabilities have the right to train the dog themselves and are not required to use a professional service dog training program.” An example of a trained task may be “Therapeutic and Tactile Distraction” which means your dog is trained to sense when you’re feeling anxious and place pressure on your body to encourage emotional regulation and bring you to a calm state of mind where you can cope with your daily activities.
Additionally, PSD and ESA differ in access rights. Both ESAs and PSDs can live with their owners free of charge, even in no-pets buildings, under federal Fair Housing laws and state regulations. On the other hand, PSDs have greater access rights under the Americans with Disabilities Act (ADA) and Air Carrier Access Act (ACAA), allowing them to access public places and board flights. Many owners obtain PSD Letters to establish eligibility and prevent any complications with the airline or the establishment personnel. Our PSD Letter ensures that you travel with ease knowing you and your pet are protected!
If your animal offers comfort for your mental or emotional health simply through its presence and doesn't perform specific tasks to aid with your disability, it is likely an ESA. On the other hand, a PSD must be individually trained to perform at least one task related to a mental disability. An example of a trained task may be “Therapeutic and Tactile Distraction” which means your dog is trained to sense when you’re feeling anxious and place pressure on your body to encourage emotional regulation and bring you to a calm state of mind where you can cope with your daily activities.
If the dog lacks training related to alleviating mental health symptoms, it cannot be considered a PSD but might still qualify as an ESA. Additionally, only dogs can be classified as Psychiatric Service Animals; other animals may qualify as ESAs.
The Americans with Disabilities Act (ADA) prohibits discrimination against people with disabilities. Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow Psychiatric Service Dogs to accompany individuals with mental health disabilities in all areas of the facility where the public is allowed to go.
Psychiatric Service Dogs (PSD) carry many more rights than Emotional Support Animals (ESA) in terms of travel; but just like ESAs, PSDs are entitled to reside in residential buildings that ordinarily prohibit pets. Under the law, PSDs are recognized as service animals, granting them exemptions from pet-related regulations, such as pet rent, fees, and deposits. Additionally, PSDs are not subject to restrictions based on breed, size, or weight. PSDs must be accommodated in most housing settings, including rental apartments, condos, HOAs, and co-ops.
No! According to the ADA, “The ADA does not require Service Animals to wear a vest, ID tag, or specific harness.” Your PSD does not require a certificate, license, ID card, special harness, or vest. Establishments, airlines, landlords, etc. cannot demand certificates, registrations, licenses, IDs, or vests for your PSD, as these items do not hold any legal status for a PSD. While some owners use them as signals, they are not mandatory or valid forms of proof.
No! Registration is not required for your PSD. Registering your PSD in a database or registry is unnecessary. There is no legally recognized registry for PSDs in the United States. While many fraudulent sites claim that a PSD will need a registration number to validate its status, this isn’t in any way the case and is simply the rhetoric of typical PSD scams or trying to upsell you on items you do not need to qualify your pet as a Psychiatric Service Dog. According to the Americans with Disabilities Act (ADA), “Covered entities may not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal, as a condition for entry. There are individuals and organizations that sell service animal certification or registration documents online. These documents do not convey any rights under the ADA and the Department of Justice does not recognize them as proof that the dog is a service animal."
Psychiatric service animals are restricted to dogs only while Emotional Support Animals can encompass a wide range of animal species.
Yes. According to the ADA, “The ADA does not restrict the type of dog breeds that can be service animals.”
No. According to the ADA, “A service animal may not be excluded based on assumptions or stereotypes about the animal’s breed or how the animal might behave. However, if a particular service animal behaves in a way that poses a direct threat to the health or safety of others, has a history of such behavior, or is not under the control of the handler, that animal may be excluded.”
A Psychiatric Service Dog (PSD) may be denied entry if its behavior poses a threat to the health or safety of others. Additionally, if the PSD is not under the control of its handler, entry can be refused. For instance, on a flight, a PSD can be prohibited from boarding if it displays disruptive behavior such as continuous barking or growling at other passengers or animals, biting, jumping on or causing harm to others, or relieving itself in the cabin or gate area. A well-trained PSD should be able to behave appropriately in various public settings and should always remain under the control of its handler.
Yes! Under regulations issued by The Air Carrier Access Act (ACAA), carriers must permit a Psychiatric Service Dog (PSD) to accompany a passenger with a mental health disability. A PSD is allowed to accompany the passenger in the cabin of planes, and airlines cannot impose any extra charges for their presence. Our PSD Letter ensures that you travel with ease knowing you and your pet are protected!
To travel with a PSD, you must complete the DOT's Service Animal Form and submit it to your airline. This form requires the handler to confirm that they have a service dog that has received training from either themselves or a third party. It’s a very simple form to complete and if needed our Client Support Team will assist you!
As of January 2021, under the new regulations, handlers of Psychiatric Service Dogs (PSDs) can board the cabin free of charge. However, this privilege is contingent on the handler submitting the Department of Transportation's (DOT) Service Animal Transportation Form before the flight. The form involves a self-certification process where the handler confirms that their dog is a trained Psychiatric Service Dog. Remember according to the ADA, “People with disabilities have the right to train the dog themselves and are not required to use a professional service dog training program.”
Additionally, the form requires details about the dog's trainer (which can be the handler themselves) and veterinarian. Only the handler's signature is mandatory on the form. It’s a very simple form to complete and if needed our Client Support Team will assist you! Many owners obtain PSD Letters to establish eligibility and prevent any complications with the airline personnel. Our PSD Letter ensures that you travel with ease knowing you and your pet are protected!
The Americans with Disabilities Act (ADA) prohibits discrimination against people with disabilities. Under the ADA, state and local governments, businesses, and nonprofit organizations that serve the public generally must allow Psychiatric Service Dogs to accompany individuals with mental health disabilities in all areas of the facility where the public is allowed to go.
No. According to the ADA, “People with disabilities have the right to train the dog themselves and are not required to use a professional service dog training program.” An establishment employee, airline personnel, or landlord, etc. cannot ask for proof that the dog has been trained. No one has the right to ask you to identify your specific disability or ask that your pet demonstrate their skill.
Psychiatric Service Dogs (PSDs) perform tasks that assist their owners with their disability in some way. This can include, but is not limited to providing grounding and reorientation during anxiety or panic attacks, disrupting self-destructive behaviors, medication reminders, retrieving medication, supporting a healthy routine, etc.
An example of a common trained task may be “Therapeutic and Tactile Distraction” which means your dog is trained to sense when you’re feeling anxious and place pressure on your body to encourage emotional regulation, bringing you to a calm state of mind where you can cope with your daily activities.
Another example, a PSD trained to relieve symptoms of a Trauma & Stressor-Related Disorder may include:
- Interruptions - PSDs can nudge, lick, or lay down on their handler if they are experiencing flashbacks, dissociation, or engaging in destructive behaviors.
- Movements - PSDs can perform specific movements at certain times to protect their handler from a surprise approach from the back. If being around crowds is a trigger, PSDs can provide a physical barrier between their handler and a crowd.
- Assess Potential Threats - Approaching a space that should be empty or turning a corner can be a trigger for someone with a Post-Traumatic Stress Disorder (PTSD). Psychiatric Service Dogs trained in entering a space or carrying out a room search can help reduce the owners’ symptoms associated with PTSD
According to the ADA, “In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform?” Staff are not allowed to request that the dog demonstrates its task or inquire about the nature of the person’s mental health disability.
PSDs are entitled to reside in residential buildings that ordinarily prohibit pets. Under the law, PSDs are recognized as Service Animals, granting them exemptions from pet-related regulations, such as pet rent, fees, and deposits. Additionally, PSDs are not subject to restrictions based on breed, size, or weight. PSDs must be accommodated in most housing settings, including rental apartments, condos, co-ops, and HOAs.
Landlords are legally required to accept PSDs for housing. The PSD Letter serves as proof of your mental or emotional disability, qualifying you under the Fair Housing Act (FHA). The law states that landlords must attempt to make reasonable accommodations for your PSD, even if a property has a “no-pets” policy or breed restriction policy.
Landlords are not permitted to request medical records or conduct a medical examination. The PSD Letter will be provided on your assigned therapist's official letterhead, signed, and dated. It will also include your assigned therapist's licensing and contact details, enabling your landlord to verify their credentials. The letter will contain everything legally required for a PSD prescription within the body of the letter.
No problem, we've got your back!
Our Licensed Mental Health Professionals here at Official Pets are available to get on a call with your landlord should they want to validate the legitimacy of your letter. Should your landlord request a validation of your letter, please have them reach out to your assigned therapist using the contact information on your PSD Letter.
In the unlikely event that your letter does not work as intended and we've tried to make it work with the landlord we will refund your purchase 100%.
Absolutely! The United States Department of Housing and Urban Development (HUD) recognizes and acknowledges “documentation may be reliable where provided by legitimate, licensed health care professionals delivering health care services remotely, including over the internet.” Our team of Licensed Therapists offer their services remotely or in-person so you have the option to choose what’s right for you. Remote therapists serve as a crucial resource for individuals who encounter difficulties in finding an in-person therapist, facing financial constraints, or struggling to fit appointments into their busy schedules. As long as the provider is a Licensed Healthcare Professional with a good understanding of your mental health condition or emotional disability, they can issue a PSD recommendation for you.
For airlines specifically, under the United States Department of Transportation (DOT) regulations, “Airlines may require documentation that is not older than one year from the date of your scheduled initial flight.” For housing and establishments, PSD Letters typically do not have an expiration date, but many establishments and landlords request a more recent letter if the one provided is considerably old. We recommend that you renew your PSD Letter annually for a few reasons:
- Landlords or establishments may refuse to accept a PSD Letter that is outdated. Renewing your letter enables you to provide current documentation that verifies your need for a Psychiatric Service Dog as still relevant.
- Licensed Therapist may not validate a PSD Letter that is expired in the event a landlord or establishment reaches out to verify. An annual consultation with a Licensed Therapist to discuss your needs for a PSD Letter is advised in order to keep recommendations current.
Renewing your letter is easy through our seamless consultation process.
You’re not required to have a hard copy or an original "wet ink" signature on your PSD Letter. We will provide you with a digital copy of your PSD Letter, which you can utilize immediately. The letter will include your provider's contact and licensing details, which anyone can use to verify their credentials. However, if you have a preference for a physical copy for any reason, we can certainly accommodate your request.
Indeed, certain tenants may require the presence of two or more Psychiatric Service Dogs, and a single PSD Letter can encompass multiple Psychiatric Service Dogs. Your request for multiple animals must be "reasonable". An example of an unreasonable request is if you want five Mastiffs as your PSDs and you live in a studio apartment. In order to make sure we're meeting the standard of "reasonable", Official Pets is able to accommodate up to three pets per letter as long as you meet the criteria to warrant a PSD Letter. At the end of the day it is a judgment call but we want to make sure that you are covered in any situation you're in, which is why we've set this policy.
Official Pets
Official Pets is a widely trusted and legitimate source for ESA and PSD Letters. There is a lot of misinformation online about ESAs and PSDs, but we’re here to provide clear information and guide you through the process of obtaining a letter. Our team of Licensed Therapists has seen first-hand how therapeutic Emotional Support Animals and Psychiatric Service Dogs are to individuals struggling with mental health challenges. Our goal is to spread knowledge and awareness, provide exceptional customer service, and advocate for the power of Animal-Assisted Therapy. We take pride in understanding your specific support needs and making sure you get the help you’re looking for.
Official Pets was started by a team of Licensed Therapists with extensive experience with Animal-Assisted Treatment and knowledge of the laws regarding ESA and PSD accommodation. It’s important to us that we work directly with our clients, unlike other profit-driven technology-based companies integrating a middle-man approach to connect clients with a therapist. We are an actual mental health provider specializing in providing Animal-Assisted Treatment to those in need as well as educating and advocating for individuals struggling with mental challenges.
We keep our services affordable and we only offer what you need. You won’t see us selling IDs, registration certificates, harnesses, or vests because these items are not necessary to legally certify your pet. Transparency is important to us and we want you to know what’s legally required for an ESA or PSD. We take care to engage with every client with understanding and kindness because we know that anyone who reaches out to us is fighting a difficult battle and deserves empathy and compassion.
We truly understand the power of Animal-Assisted Intervention and recognize the strong impact a pet’s love can have on your mental well-being. We are proud ESA and PSD owners ourselves and know what it feels like to need your animal by your side, wherever you go! We bring transparency and accessibility to the ESA and PSD Process. We believe every pet owner in need of an ESA or PSD should have easy and affordable access to the support they need. We’re here to advocate for improved access to mental health care and support individuals with mental health conditions. We know the power of Animal-Assisted Treatment Plans and want to help our clients use it to its fullest potential. We are on your side and want to help you navigate the ESA/PSD process as easily as possible.
We’re always one call or email away if you need us - please refer to our contact page. For any immediate inquiries or concerns, feel free to contact us any time at support@officialpets.com or (305) 587-0025. We take great pride in helping our clients with any questions they may have.
Pricing & Orders
Official Pets has a 100% money back guarantee. We honor a full refund if your letter is not accepted by your landlord.
Within 24 hours. We also offer expedited service (ASAP digital delivery) for time sensitive orders which means you’ll get your letter ASAP.
Your ESA or PSD Letter will be provided in digital format for your convenience. You can either email it directly to your landlord or airline or present them with a printed copy. There is no need to have an original physical copy of the letter. However, if you prefer to have a letter with the Licensed Therapist's signature in ink, we can certainly take care of that for you!
Absolutely! We treat your privacy with respect. Your responses to the questionnaire will only be shared with your assigned Licensed Therapist who is bound by confidentiality obligations. Therapists are bound by professional ethics and legal state requirements to maintain confidentiality. Your information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We understand that seeking assistance for mental health challenges is a personal matter, and we are fully committed to safeguarding the sensitivity of your information. We never disclose confidential client information to third parties, nor do we engage in the sale of such data. Your privacy is important to us!
Absolutely! We offer an Extra Document Service to those who are approved for an ESA or PSD Letter. When you are checking out, simply opt-in for the “Extra Documentation Service." After you’ve submitted your order, please reply to the confirmation email with your extra document and we’ll be sure your Licensed Therapist has the information they need to complete your documentation.
The standard extra document fee ($35.00) is subject to change based on the complexity of the request. The fee is per document or per special request. This fee is refundable if your purchased document is not used or accepted.
Yes! Some landlords use an online third party portal to verify your ESA or PSD request, and our Licensed Therapists are familiar with this process and will assist in completing the verification. This service falls under the “Extra Documentation Service” and is covered under our $35 fee at checkout.
Our letters are written in accordance with the current ESA and PSD laws. If your landlord or airlines is requesting specific information to be included in your letter, please reach out to our Client Support Team or your Licensed Therapist. We’ll be happy to take a look and see if we can assist! If your therapist approves the adjustment to your letter, a “Special Request” fee is billed at $35. This fee is subject to change based on the complexity of the request.
The state of California, Montana, and Arkansas instituted a law that requires a Licensed Mental Health Practitioner to have a client-provider relationship with the individual for at least 30 days prior to providing the ESA Letter. This law applies to all California, Montana, and Arkansas residents. As a result of these laws, if you’re a California, Montana, or Arkansas resident, you will need two separate consultations from one of our Licensed Therapists, one thirty days after the other. On the second consultation, your assigned Licensed Therapist will write you an ESA Letter. Due to these state regulations, your landlord is allowed to ask for more information about your ESA and how it supports you. Hence, the first evaluation will address your official diagnosis and the second evaluation will address your relationship with your pet and how your pet supports your mental health.
Unfortunately, if you’re a California, Montana, or Arkansas resident, we cannot offer our “expedited service” option for those needing ESA Letters ASAP. Furthermore, due to the need for two separate evaluations to be conducted by your assigned Licensed Therapist, the price of the ESA Letter will increase by $65 bringing it to a total of $150. If you’re a California, Montana, or Arkansas resident and need an ESA Letter, please contact our Client Support Team prior to your purchase.
This law only applies to ESA. The 30 day period does NOT apply if you're looking to obtain a PSD Letter.
Still have an unanswered question?
We’re here to provide support and answer any questions you may have
Official Pets offers legally recognized ESA and PSD Letters to pet owners across the United States.
