General ESA Info
What is an Emotional Support Animal (ESA)?
An Emotional Support Animal (ESA) is an individual’s pet that has been approved and prescribed by a Licensed Therapist to provide therapeutic benefits, such as alleviation from anxiety, depression, or any other mental health challenge an individual may struggle with. The animal does not require any specialized training. Their purpose is to provide comfort and support to a person dealing with a diagnosed emotional, mental, or psychological challenge.
What is an ESA Letter?
An Emotional Support Animal (ESA) Letter is issued by a Licensed Therapist. The ESA Letter establishes that the individual has a mental health disability and confirms a legitimate need for the support that the individual’s companion animal provides. The ESA Letter will be provided on the Licensed Therapist’s official letterhead, signed, and dated. It will also include the therapist’s licensing and contact details, enabling your landlord to verify their credentials. The letter will contain everything legally required for an ESA prescription within the body of the letter. Our ESA Letter ensures that you live worry free with your pet knowing you are legally protected!
What legal rights do Emotional Support Animals have?
Emotional Support Animals (ESA) and their owners have certain protections under federal and state laws. Under the law, ESAs are recognized as Assistance Animals, granting them exemptions from pet-related regulations. ESAs are entitled to reside in residential buildings that ordinarily prohibit pets or have certain pet restrictions (breed, size, and weight restrictions will not be applied to an ESA). Landlords and other housing providers must allow tenants to live with their ESAs free of charge. The ESA Letter serves as proof of your mental or emotional disability, protecting you under the Fair Housing Act (FHA).
What are the requirements for qualifying for an ESA?
To have a recognized Emotional Support Animal (ESA), it is necessary to have an ESA Letter that has been prescribed by a Licensed Therapist. This letter confirms your mental health disability (anxiety, panic attacks, depression, PTSD, or many others) and the fact that having an Emotional Support Animal helps alleviate symptoms of that disability. According to federal law, this is the sole valid method to qualify an animal as an Emotional Support Animal.
Is it necessary to have a certificate, license, ID card, special harness, or vest for my ESA?
The ESA Letter is the only necessary and valid documentation to qualify and verify your Emotional Support Animal status. Your ESA does not require a certificate, license, ID card, special harness, or vest. Housing providers cannot require certificates, registrations, licenses, or IDs for your ESA, as these items do not hold any legal significance for an ESA. While some ESA owners use them as visual indicators, they are neither mandatory nor valid forms of proof that an animal is an ESA. Only a Licensed Therapist can issue a legitimate ESA Letter, and that is the only thing you will need!
Does an Emotional Support Animal need to be registered?
No! Registration is not required for your Emotional Support Animal (ESA). Registering your ESA in a database or registry is unnecessary. There is no legally recognized registry for ESAs in the United States. While many fraudulent sites claim that an ESA will need a registration number to validate its status, this isn’t the case and is simply the rhetoric of typical ESA scams or trying to upsell you on items you do not need to qualify your pet as an Emotional Support Animal. Any paperwork or documentation from these so-called registries or any type of certificates is worth absolutely nothing in the eyes of the law. These documents do not convey any rights under federal laws. All that’s required to confirm that an animal is an ESA is a legitimate ESA Letter signed by a Licensed Therapist.
Which laws provide protection for Emotional Support Animals?
Emotional Support Animals are protected under the Fair Housing Act (FHA), and the United States Department of Housing and Urban Development (HUD) has established guidelines to ensure their inclusion in housing. Furthermore, numerous state laws offer additional protection for Emotional Support Animals and their owners. Collectively, these laws prevent discrimination against individuals with mental health disabilities who rely on Emotional Support Animals.
Which types of animals can serve as Emotional Support Animals?
A diverse range of animals can serve as Emotional Support Animals. While dogs and cats are the most common type, ESAs can also include animals such as rabbits, hamsters, birds, mice, ferrets, turtles, and more. Essentially, any domesticated animal that is typically kept at home for companionship rather than commercial purposes can serve as an ESA.
CAN I HAVE MULTIPLE EMOTIONAL SUPPORT ANIMALS?
Certainly! Some pet owners may need the presence of more than one Emotional Support Animal (ESA), and it is possible for a single ESA Letter to cover multiple animals. However, it’s important to note that the request for multiple animals must be considered “reasonable.” An example of an unreasonable request is if you want five Mastiffs as your ESAs and you live in a studio apartment. In order to make sure we’re meeting the standard of “reasonable”, we are able to accommodate up to three pets per ESA Letter as long as you meet the criteria to warrant an ESA Letter.
Does an Emotional Support Animal require any specific training?
There is no federal law that requires an Emotional Support Animal (ESA) to receive specific training. However, it is recommended that your ESA is well-behaved and under your control to avoid any disturbance to your neighbors or the public. Any ESA that poses a threat or disrupts other residents can legally be rejected. To prevent such situations, make sure your ESA is well-behaved.
Is it possible for my current pet to be recognized as an Emotional Support Animal?
Absolutely, all you need is an ESA Letter! Your current pet could potentially make an excellent Emotional Support Animal (ESA), and may even already be fulfilling that role for you. An ESA offers support and comfort through companionship for individuals with mental health challenges.
Should I get an ESA Letter before or after adopting my Emotional Support Animal?
Either one works! Some have a current pet that they qualify as an Emotional Support Animal (ESA). Others can qualify for an ESA Letter prior to adopting a pet who will be their ESA. An ESA Letter is a prescribed recommendation letter from a Licensed Therapist for the handler, and not a “certification” for the specific animal. You may actually find it beneficial to qualify for an ESA Letter before adopting an ESA. This way, you will have peace of mind knowing that your future pet will qualify as an ESA and be protected for housing.
What type of Healthcare Professionals are qualified to issue an ESA Letter?
An ESA Letter must be written by a Licensed Healthcare Professional. Some examples of Licensed Healthcare Professionals include: Licensed Therapists, Psychiatrists, Psychologists, and Physicians.
Why won’t my current Licensed Healthcare Provider write me an ESA Letter?
Some Healthcare Professionals do not write ESA Letters because they are unfamiliar with Animal-Assisted Treatment and are not trained on the rules and laws governing ESAs. Some prefer not to write ESA Letters for any of their clients, and others may feel hesitant to include an animal as part of a client’s treatment plan. Some clinics and healthcare establishments may have policies against writing ESA Letters because it’s outside of their scope of practice.
Don’t take it personal if your Licensed Healthcare Professional does not write you an ESA Letter. Their policy to not write an ESA Letter is not a reflection of your mental health needs. Fortunately, our Licensed Therapists at Official Pets understand the value of Animal-Assisted Intervention and the importance of prescribing an ESA, and will gladly assist you with your ESA needs.
Why do most people get their ESA Letter online?
Many Licensed Healthcare Professionals who provide healthcare services for their clients may not be knowledgeable about ESAs and feel like writing an ESA Letter isn’t within the scope of their practice. Many people opt for online Licensed Therapists to fulfill their ESA needs for various reasons. If you encounter challenges finding a therapist, have financial constraints, struggle to accommodate appointments due to work, family, or educational commitments, or experience anxieties about in-person sessions, then using an online provider might offer an excellent solution for your needs. Our Licensed Therapists are on standby ready to assist you with your ESA needs.
IS AN ESA LETTER OBTAINED FROM AN ONLINE THERAPIST AS VALID AS ONE OBTAINED FROM AN IN-PERSON THERAPIST?
Absolutely! The United States Department of Housing and Urban Development (HUD) recognizes and acknowledges “documentation may be reliable where provided by legitimate, licensed health care professionals delivering health care services remotely, including over the internet.” Our team of Licensed Therapists offer their services remotely or in-person so you have the option to choose what’s right for you. Remote therapists serve as a crucial resource for individuals who encounter difficulties in finding an in-person therapist, facing financial constraints, or struggling to fit appointments into their tight schedules. If the provider is a Licensed Therapist, whether they offer their services online or in-person, and they have a solid understanding of your mental health condition, they are qualified to issue an ESA recommendation for you.
WHEN DOES AN ESA LETTER EXPIRE?
We recommend that you renew your ESA Letter annually for a few reasons:
1. Some states have laws requiring ESA owners to complete a clinical evaluation and renew their ESA Letter on a yearly basis.
2. Many housing providers refuse to accept an ESA Letter that is over a year old. Renewing your letter enables you to provide current documentation that verifies your need for an Emotional Support Animal as still relevant.
3. Licensed Therapists may not validate an outdated ESA Letter in the event the housing provider reaches out to verify. An annual consultation with a Licensed Therapist to discuss your needs for an ESA Letter is advised in order to keep recommendations current.
CAN I BRING MY ESA TO PUBLIC ESTABLISHMENTS LIKE STORES, RESTAURANTS, HOTELS, AND OTHER SIMILAR PLACES?
An ESA Letter provides housing rights only and doesn’t grant access to public areas where animals are prohibited. While some establishments may accommodate ESAs with an ESA Letter, it’s essential to check their specific policy regarding ESAs. Unlike an ESA, a Psychiatric Service Dog (PSD) has public access rights and is protected by the American with Disabilities Act (ADA). Obtaining a PSD Letter can help establish eligibility and potentially prevent any complications with public establishment personnel. Our PSD Letter ensures that you travel with ease knowing you and your pet are protected!
How does an Emotional Support Animal differ from a Psychiatric Service Dog?
An Emotional Support Animal (ESA) and a Psychiatric Service Dog (PSD) are two distinct types of Assistance Animals. ESAs can encompass a wide range of animals while a PSD can only be a dog. The primary difference between an ESA and a PSD lies in training requirements: an ESA does not need specialized training, while a PSD must be trained to perform mental health disability-related tasks. According to the ADA, “People with disabilities have the right to train the dog themselves and are not required to use a professional service dog training program.” You can have your PSD professionally trained, or train them yourself to perform a task that aids your mental health in some way.
Additionally, PSD and ESA differ in access rights. Both ESAs and PSDs can live with their owners free of charge, even in no-pets buildings, under federal Fair Housing laws and state regulations. However, PSDs have greater access rights under the Americans with Disabilities Act (ADA) and the Air Carrier Access Act (ACAA), allowing them to access public places and board flights. Many owners obtain PSD Letters to help establish eligibility and potentially prevent any complications with the airline or the establishment personnel.
Can I fly with my Emotional Support Animal (ESA)?
In 2021, the United States Department of Transportation (DOT) implemented new regulations regarding Emotional Support Animals (ESA) on flights. These new regulations allow airlines to classify Emotional Support Animals as regular pets, rather than Assistance Animals, and can be subject to pet travel fees. U.S. airlines are no longer obligated by law to accept ESAs on their flights. However, some airlines may still accommodate ESAs with an ESA Letter. Prior to booking your flight, make sure to check with the airline about their current policies regarding ESAs.
A Psychiatric Service Dog (PSD) is allowed to board flights at no additional cost. A PSD is a trained dog that performs a task that can help alleviate the individual’s mental health disability (anxiety, panic attacks, PTSD, phobias, depression, and many others). You can have your pet professionally trained, or train them yourself to perform a task that aids your mental health in some way. As a recognized type of Service Dog, a Psychiatric Service Dog (PSD) has greater access rights under the Americans with Disabilities Act (ADA), Air Carrier Access Act (ACAA), and DOT. PSDs are permitted to accompany their owners on airplanes in the cabin free of charge, regardless of breed, as long as they can fit in their owner’s foot space. Obtaining a PSD Letter can help establish eligibility and potentially prevent any complications with airlines. Our PSD Letter assures that you travel with ease knowing you and your pet are protected!
ESA & Housing
Why does my housing provider require an ESA Letter?
Housing Providers have the right to request an ESA Letter, which is the only document they can legally request. Housing providers want to ensure an ESA accommodation request is legitimate. The ESA Letter establishes that the individual has a mental health disability and confirms a legitimate need for the support that the individual’s companion animal provides. Our ESA Letter ensures that you live worry free with your pet knowing you are legally protected!
Can my housing provider ask for specifics about my mental health condition?
Individuals have a right to privacy regarding any sensitive information concerning their mental health. According to Fair Housing Act laws, housing providers may not ask:
• Questions about the nature or severity of a disability or a specific diagnosis.
• Questions that would require a person to waive their rights to confidentiality regarding their condition or history.
• To see medical records or request that a medical examination be conducted.
• If a person is able to live independently.
Is it a breach of my privacy rights if my housing provider requests to speak with my Therapist?
According to Fair Housing Act laws, housing providers are not permitted to request detailed information about an individual’s mental health condition. Furthermore, therapists are obligated to maintain confidentiality and cannot disclose more than what’s in the ESA Letter. However, housing providers are allowed to verify whether the ESA Letter is valid by contacting the therapist who wrote it.
My housing provider enforces a strict “no-pets” policy, can my Emotional Support Animal still live with me?
The Federal Fair Housing Act (FHA) laws extend to almost all housing providers and offer protection for Emotional Support Animals (ESA). Unlike pets, ESAs are recognized as Assistance Animals, providing valuable support to individuals with mental health challenges. Consequently, “no-pets” policies or regular pet policies within a building do not apply to ESAs. Housing providers are required to make accommodations for ESAs, even if their standard policy prohibits pets. FHA laws were established to prevent any unfair discrimination against owners of ESAs.
There are very limited circumstances in which a few types of properties are exempt from ESA laws. These include an owner-occupied building with 4 or fewer units, single-family homes where the owner does not use a real estate agent to rent the property, and housing owned by organizations or private clubs that limit occupancy to members. Very few housing providers fall under these limited categories and may still accept your ESA as a courtesy. While they are not required to accept your ESA, many do so as a nice gesture to their tenants.
What is the best way to inform my housing provider that my ESA will be living with me?
It’s important to inform your housing provider about your Emotional Support Animal (ESA) to maintain transparency and honesty. Having a friendly conversation about your ESA will help build a positive relationship. Delaying this conversation could lead to misunderstanding and harm your relationship. While some people worry about being rejected, housing providers are obligated by law to follow the regulations outlined in the Fair Housing Act (FHA). To request an ESA accommodation, you can talk to your housing provider directly or submit a written request via email. Specify that you need reasonable accommodation for your ESA in accordance with the FHA regulations. Submitting the request via email is recommended for record keeping, and remember to include your ESA Letter, as it holds great importance in supporting your request.
What happens if my landlord wants to validate that my ESA Letter is legitimate?
No problem, we’ve got your back! Our Licensed Therapists are available to get on a call with your landlord should they want to validate the legitimacy of your letter. Should your landlord request a validation of your letter, please have them reach out to your assigned therapist using the contact information on your ESA Letter.
In the unlikely event that your letter does not work as intended and we’ve tried to make it work with the landlord, we will refund your purchase 100%.
My housing provider is asking for a registration certificate after receiving my ESA Letter. What should I do?
Some housing providers may have limited knowledge about the Fair Housing Act (FHA) laws concerning Emotional Support Animals (ESA). This lack of awareness often leads to confusion, as they mistakenly believe that there is a formal certification or registration process for ESAs, when in fact that is not the case. According to the federal law, possessing an ESA Letter that “confirms a person’s disability” and “related need for an assistance animal for therapeutic purposes” is the sole valid method to qualify an animal as an ESA. Your ESA does not require a certificate, license, ID card, special harness, or vest. Housing providers cannot require certificates, registrations, licenses, or IDs for your ESA, as these items do not hold any legal significance for an ESA.
Can my housing provider charge pet rent, fees, or deposits for my Emotional Support Animal?
Having an ESA is not just great for your mental well-being, but it can also save you lots of money by waiving pet rent, fees, and deposits. According to the United States Department of Housing and Urban Development (HUD), “Housing providers may not require persons with disabilities to pay extra fees or deposits or place any other special conditions or requirements as a condition of receiving a reasonable accommodation.” Under federal and state housing laws, housing providers are strictly prohibited from charging pet rent, fees, or deposits for an Emotional Support Animal (ESA). Also, landlords cannot charge application fees when considering a request for an ESA. Even if the building has a policy of charging fees or security deposits for all pets, ESAs are exempt since they are not considered pets but rather designated as Assistance Animals under Fair Housing Act (FHA) regulations.
What fees (if any) can my housing provider charge me for my Emotional Support Animal?
According to the United States Department of Housing and Urban Development (HUD), “A housing provider may not charge a deposit, fee, or surcharge for an assistance animal. A housing provider, however, may charge a tenant for damage an assistance animal causes if it is the provider’s usual practice to charge for damage caused by tenants (or deduct it from the standard security deposits imposed on all tenants).” As a responsible ESA owner, it is essential to ensure that your ESA is well-behaved and does not cause any harm or damage to the property to avoid any potential charges or deductions.
Can my housing provider refund my pet deposit now that my pet is officially an ESA?
If you have paid a pet deposit prior to making your pet an Emotional Support Animal (ESA), typically housing providers will refund your deposit. ESAs are protected under the Fair Housing Act (FHA), which prohibits housing providers from imposing extra charges on tenants for Assistance Animals.
Can a housing provider deny my Emotional Support Animal?
Housing providers can decline your request for an Emotional Support Animal (ESA), but only under limited circumstances. They can deny an ESA if it poses a direct threat to others’ safety or causes significant property damage. However, this decision must be based on an individualized assessment of the specific animal’s behavior, not on stereotypes or fear. For example, they cannot reject a Rottweiler ESA solely based on the belief that all Rottweilers are dangerous without concrete evidence of that particular ESA’s behavior. Also, housing providers may deny an ESA accommodation request if it would create an undue financial or administrative burden or fundamentally alter their operations. However, it is usually very challenging for them to prove that an ESA would cause such burdens. Additionally, there are regulations in place that clarify that allowing an Assistance Animal does not qualify as an undue burden.
What do I do if my housing provider denies my Emotional Support Animal?
Instances of housing providers denying Emotional Support Animal (ESA) requests are rare. Often, it stems from their lack of awareness about the Fair Housing Act (FHA) laws concerning ESAs, and they typically comply upon being properly informed. The United States Department of Housing and Urban Development (HUD) encourages a “good-faith dialogue” between the ESA owner and the housing provider with the goal of resolving any issues related to the ESA request. However, if a housing provider is uncooperative despite multiple attempts to find a peaceful resolution, tenants can file a complaint with HUD as a last resort. Housing providers can face fines and lawsuits from the government for not complying with ESA laws.
How long should it take for my housing provider to respond to my ESA request?
According The United States Department of Housing and Urban Development (HUD), “As a best practice, the housing provider should make a determination promptly, generally within 10 days of receiving Documentation.” They are prohibited from disregarding or delaying this process and should make a prompt decision upon receiving your ESA Letter.
Can HOAs and co-ops deny my Emotional Support Animal?
No, HOAs and co-ops are subject to Fair Housing Act (FHA) laws and cannot deny an ESA request from a tenant, even if the conditions, covenants & restrictions (CC&Rs) of the association prohibit pets.
As a college student living on campus, is my Emotional Support Animal eligible to live with me?
Yes! College housing, such as dorms and college-sponsored apartments, are governed by the Fair Housing Act laws enforced by the United States Department of Housing and Urban Development (HUD). These laws include provisions for accommodating Emotional Support Animals (ESA) in college housing.
What types of housing are exempt from accommodating my Emotional Support Animal?
According to the United States Department of Housing and Urban Development (HUD), “The Fair Housing Act covers most housing. In very limited circumstances, the Act exempts owner-occupied buildings with no more than four units, single-family houses sold or rented by the owner without the use of an agent, and housing operated by religious organizations and private clubs that limit occupancy to members.” Please be aware that even though these particular types of housing may not be legally obligated to accommodate Emotional Support Animals (ESA), many still choose to do so as a courtesy. To ensure clarity, it is recommended that you directly inquire with your housing provider regarding their specific policy on ESA accommodation.
Can a housing provider deny my Emotional Support Animal due to its breed and weight?
No! According to the United States Department of Housing and Urban Development (HUD), “Breed, size, and weight limitations may not be applied to an emotional support animal.” Housing providers cannot deny your Emotional Support Animal (ESA) request based solely on categorical breed or weight restrictions. Breeds such as Pit Bull, Doberman, Rottweiler, German Shepherd, etc. cannot be discriminated against by a housing provider. Unlike pets, ESAs are recognized as Assistance Animals, providing valuable support to individuals with mental health challenges. Therefore, ESAs are not subject to standard pet policies.
Can my Emotional Support Animal access common areas in my place of residence?
Absolutely! According to the United States Department of Housing and Urban Development (HUD), “The Fair Housing Act and Section 504 of the Rehabilitation Act of 1973 require the housing provider to permit a person with a disability to live with and use an assistance animal(s) in all areas of the premises where persons are normally allowed to go, unless doing so would impose an undue financial and administrative burden or would fundamentally alter the nature of the housing provider’s services.” Common areas may include but are not limited to: recreation room, pool area, fitness center, meeting room, park, garden, courtyard, etc.
General PSD Info
What is a Psychiatric Service Dog (PSD)?
A Psychiatric Service Dog (PSD) is a trained dog that performs tasks that can help alleviate the individual’s mental health disability (anxiety, panic attacks, PTSD, phobias, depression, and many others). A PSD is a recognized type of Service Dog, protected under the Fair Housing Act (FHA), American with Disabilities Act (ADA), and in accordance with the Air Carrier Access Act (ACAA). Under these federal laws, owners have the freedom to reside and travel just about anywhere with their PSD.
The key distinction between a PSD and an ESA lies in the training. According to the ADA, “People with disabilities have the right to train the dog themselves and are not required to use a professional service dog training program.” An example of a trained task may be “Therapeutic and Tactile Distraction” which means your dog is trained to sense when you’re feeling anxious and place pressure on your body to encourage emotional regulation and bring you to a calm state of mind where you can cope with your daily activities.
What does a Psychiatric Service Dog (PSD) Letter entail?
A Psychiatric Service Dog (PSD) Letter is a document issued by a Licensed Therapist. It’s intended to establish that you have a qualifying condition (mental health disability) that warrants the need for a Psychiatric Service Dog. The PSD Letter will be provided on the Licensed Therapist’s official letterhead, signed, and dated. It will also include the therapist’s licensing and contact details. It is essential to understand that the PSD letter does not serve as certification that your animal is trained. The responsibility for representing your dog as a properly trained PSD lies with you.
Why should I get a PSD Letter?
There is increased awareness and concern regarding individuals fraudulently claiming to have qualifying conditions to own a Psychiatric Service Dog (PSD). By obtaining a PSD Letter, owners can have additional assurance that they have a legitimate mental health disability, diagnosed by a Licensed Therapist, making them eligible to have a Psychiatric Service Dog. Although there is no documentation requirement under the ADA for a PSD, a PSD Letter can help establish eligibility and potentially prevent any complications with housing providers, airlines, or establishment personnel. Our PSD Letter assures that you travel with ease knowing you and your pet are protected!
What legal rights do Psychiatric Service Dogs have?
The Americans with Disabilities Act (ADA) prohibits discrimination against people with disabilities. Under the ADA, State and local governments, businesses, and nonprofit organizations that serve the public generally must allow Psychiatric Service Dogs (PSD) to accompany individuals with mental health disabilities in all areas of the facility where the public is allowed to go.
PSDs carry many more rights than Emotional Support Animals (ESA) in terms of travel; but just like ESAs, PSDs are entitled to reside in residential buildings that ordinarily prohibit pets. Under the law, PSDs are recognized as Service Animals, granting them exemptions from pet-related regulations, such as pet rent, fees, and deposits. Additionally, PSD are not subject to restrictions based on breed, size, or weight. PSDs must be accommodated in most housing settings, including rental apartments, condos, co-ops, and HOAs.
What are the requirements for qualifying for a PSD?
To qualify for a Psychiatric Service Dog (PSD), the owner must have a diagnosed mental health disability (anxiety, panic attacks, depression, PTSD, or many others) and the dog must be trained to perform a specific task that can help alleviate the individual’s mental health disability. Our Licensed Therapists at Official Pets will determine your qualifying condition and issue a signed PSD Letter.
What sets a Psychiatric Service Dog apart from an Emotional Support Animal?
Emotional Support Animals (ESA) can encompass a wide range of animals while a Psychiatric Service Dog (PSD) can only be a dog. The main difference between a PSD and an ESA lies in training requirements: a PSD must be trained to perform disability-related tasks, while an ESA does not need specialized training. According to the ADA, “People with disabilities have the right to train the dog themselves and are not required to use a professional service dog training program.” An example of a trained task may be “Therapeutic and Tactile Distraction” which means your dog is trained to sense when you’re feeling anxious and place pressure on your body to encourage emotional regulation and bring you to a calm state of mind where you can cope with your daily activities. You can have your dog professionally trained, or you can just train them yourself to perform a task that aids your mental health in some way.
Additionally, PSD and ESA differ in access rights. Both ESAs and PSDs can live with their owners free of charge, even in no-pets buildings, under federal Fair Housing laws and state regulations. On the other hand, PSDs have greater access rights under the Americans with Disabilities Act (ADA) and Air Carrier Access Act (ACAA), allowing them to access public places and board flights.
Should my dog be a PSD or an ESA?
When considering whether to make your dog a Psychiatric Service Dog (PSD) or an Emotional Support Animal (ESA), it is essential to evaluate your specific needs. If your dog provides comfort and support for your mental health solely through its presence and does not perform specific tasks to assist with your mental health disability, it is likely classified as an ESA. For housing purposes, an ESA holds the same rights as a PSD, allowing exemption from no-pets housing policies as well as breed, size, and weight restrictions. Additionally, you will also be exempt from paying pet rent, fees, and deposits. By obtaining an ESA Letter, you can establish your dog as an ESA and take advantage of these benefits.
On the other hand, a PSD must be individually trained to perform at least one task that can help alleviate your mental health disability. An example of a trained task may be “Therapeutic and Tactile Distraction” which means your dog is trained to sense when you’re feeling anxious and place pressure on your body to encourage emotional regulation and bring you to a calm state of mind where you can cope with your daily activities. If having your dog accompany you everywhere is important, opting for a PSD is more suitable. PSDs have access rights under the Americans with Disabilities Act (ADA) and the Air Carrier Access Act (ACAA), allowing them to enter public places and board flights. It’s important to note that your dog must be trained to perform a specific task that helps alleviate your mental health symptoms in order to qualify as a PSD. You can have your dog professionally trained, or you can just train them yourself.
Is it necessary to have a certificate, license, ID card, special harness, or vest for my PSD?
No! According to the Americans with Disabilities Act (ADA), “The ADA does not require Service Animals to wear a vest, ID tag, or specific harness.” Your Psychiatric Service Dog (PSD) does not require a certificate, license, ID card, special harness, or vest. Establishments, airlines, landlords, etc. cannot demand certificates, registrations, licenses, IDs, or vests for your PSD, as these items do not hold any legal status for a PSD. While some owners use them as signals, they are not mandatory or valid forms of proof.
Does a Psychiatric Service Dog need to be registered?
No! Registration is not required for your Psychiatric Service Dog (PSD). Registering your PSD in a database or registry is unnecessary. There is no legally recognized registry for PSDs in the United States. While many fraudulent sites claim that a PSD will need a registration number to validate its status, this isn’t in any way the case and is simply the rhetoric of typical PSD scams or trying to upsell you on items you do not need to qualify your pet as a Psychiatric Service Dog. According to the Americans with Disabilities Act (ADA), “Covered entities may not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal, as a condition for entry. There are individuals and organizations that sell service animal certification or registration documents online. These documents do not convey any rights under the ADA and the Department of Justice does not recognize them as proof that the dog is a service animal.”
Can Psychiatric Service Dogs be any breed?
Yes. According to the Americans with Disabilities Act (ADA), “The ADA does not restrict the type of dog breeds that can be service animals.”
Can a place refuse entry to my Psychiatric Service Dog just because of its breed?
No. According to the Americans with Disabilities Act (ADA), “A service animal may not be excluded based on assumptions or stereotypes about the animal’s breed or how the animal might behave.”
Under what circumstances can my Psychiatric Service Dog be denied access?
According to the Americans with Disabilities Act (ADA), “If a particular service animal behaves in a way that poses a direct threat to the health or safety of others, has a history of such behavior, or is not under the control of the handler, that animal may be excluded.” Uncontrolled barking or growling, jumping on other people, or running away from the handler are examples of unacceptable behavior for a Psychiatric Service Dog (PSD). A business has the right to deny access to a PSD that disrupts their business. A properly trained PSD should be able to behave in all public places and should always remain under the control of its owner.
Can I fly with my Psychiatric Service Dog (PSD)?
Yes! Under regulations issued by The Air Carrier Access Act (ACAA), carriers must permit a Psychiatric Service Dog (PSD) to accompany a passenger with a mental health disability. A PSD is allowed to accompany the passenger in the cabin of planes, and airlines cannot impose any extra charges for their presence. Our PSD Letter assures that you travel with ease knowing you and your pet are protected!
To travel with your PSD, you must complete the DOT’s Service Animal Air Transportation Form and submit it to your airline. This form attests to your PSD’s health, behavior, and training. If your flight is longer than 8 hours, you also need to complete the DOT’s Service Animal Relief Attestation Sanitation Form, stating that your dog won’t need to relieve itself or can do so without causing any health or sanitation issues. These forms are required by all U.S. airlines for passengers traveling with a PSD. These forms are easy to understand and complete, and if needed, the airline will assist you. To ensure a hassle-free experience without any complications, it is advisable to notify your airline in advance about your plans to travel with your PSD. The airline may only ask two questions: whether the animal is required to accompany you because of a disability and what work or task the animal has been trained to perform. Airline staff are not allowed to request that the dog demonstrate its task or inquire about the nature of the person’s mental health disability.
Can I bring my PSD to public establishments like stores, restaurants, hotels, and other similar places?
Yes! The Americans with Disabilities Act (ADA) prohibits discrimination against people with disabilities. Under the ADA, state and local governments, businesses, and nonprofit organizations that serve the public generally must allow Psychiatric Service Dogs (PSD) to accompany individuals with mental health disabilities in all areas of the facility where the public is allowed to go. A business with a “no pets” policy may not deny entry to a person with a PSD. PSDs are working animals, not pets. So, although a “no pets” policy is legal, it does not allow a business to exclude a PSD.
Are Psychiatric Service Dogs required to be professionally trained?
No. According to the Americans with Disabilities Act (ADA), “People with disabilities have the right to train the dog themselves and are not required to use a professional service dog training program.” It is not permissible for an establishment employee, airline personnel, or landlord to request proof of a dog’s training. They also do not have the right to ask you to disclose your specific mental health disability or request a demonstration of your dog’s skills in helping you with your disability.
What types of tasks do Psychiatric Service Dogs carry out?
Psychiatric Service Dogs (PSD) perform tasks that assist their owners with their disability in some way. This can include, but is not limited to providing grounding and reorientation during anxiety or panic attacks, disrupting self-destructive behaviors, medication reminders, retrieving medication, supporting a healthy routine, etc.
An example of a common trained task may be “Therapeutic and Tactile Distraction” which means your dog is trained to sense when you’re feeling anxious and place pressure on your body to encourage emotional regulation, bringing you to a calm state of mind where you can cope with your daily activities.
Another example, a PSD trained to relieve symptoms of a Trauma & Stressor-Related Disorder may include:
• Interruptions – PSDs can nudge, lick, or lay down on their handler if they are experiencing flashbacks, dissociation, or engaging in destructive behaviors.
• Movements – PSDs can perform specific movements at certain times to protect their handler from a surprise approach from the back. If being around crowds is a trigger, PSDs can provide a physical barrier between their handler and a crowd.
• Assess Potential Threats – Approaching a space that should be empty or turning a corner can be a trigger for someone with a Post-Traumatic Stress Disorder (PTSD). Psychiatric Service Dogs trained in entering a space or carrying out a room search can help reduce the owners’ symptoms associated with PTSD.
What questions can an establishment employee ask to determine if a dog is a Psychiatric Service Dog?
According to the Americans with Disabilities Act (ADA), “In situations where it is not obvious that the dog is a service animal, staff may ask only two specific questions: (1) is the dog a service animal required because of a disability? and (2) what work or task has the dog been trained to perform?” Staff are not allowed to request that the dog demonstrates its task or inquire about the nature of the person’s mental health disability.
In terms of housing, what legal rights are granted to Psychiatric Service Dogs (PSD)?
Psychiatric Service Dogs (PSD) are entitled to reside in residential buildings that ordinarily prohibit pets. Under the law, PSDs are recognized as Service Animals, granting them exemptions from pet-related regulations, such as pet rent, fees, and deposits. Additionally, PSDs are not subject to restrictions based on breed, size, or weight. PSDs must be accommodated in most housing settings, including rental apartments, condos, co-ops, and HOAs.
Official Pets
Is Official Pets a reputable website?
Official Pets is a widely trusted and legitimate source for ESA and PSD Letters. There is a lot of misinformation online about ESAs and PSDs, but we’re here to provide clear information and guide you through the process of obtaining a letter. Our team of Licensed Therapists has seen first-hand how therapeutic Emotional Support Animals and Psychiatric Service Dogs are to individuals struggling with mental health challenges. Our goal is to spread knowledge and awareness, provide exceptional customer service, and advocate for the power of Animal-Assisted Therapy. We take pride in understanding your specific support needs and making sure you get the help you’re looking for.
Official Pets was started by a team of Licensed Therapists with extensive experience with Animal-Assisted Treatment and knowledge of the laws regarding ESA and PSD accommodation. It’s important to us that we work directly with our clients, unlike other profit-driven technology-based companies integrating a middle-man approach to connect clients with a therapist. We are an actual mental health provider specializing in providing Animal-Assisted Treatment to those in need as well as educating and advocating for individuals struggling with mental challenges.
We keep our services affordable and we only offer what you need. You won’t see us selling IDs, registration certificates, harnesses, or vests because these items are not necessary to legally certify your pet. Transparency is important to us and we want you to know what’s legally required for an ESA or PSD. We take care to engage with every client with understanding and kindness because we know that anyone who reaches out to us is fighting a difficult battle and deserves empathy and compassion.
Why choose Official Pets?
At Official Pets, we understand the profound impact of Animal-Assisted Intervention on mental well-being. As proud ESA and PSD owners, we know how essential it is to have your pet by your side.
We are dedicated to making the ESA and PSD process transparent and accessible. Every pet owner deserves easy and affordable access to the support they need. Our mission is to advocate for improved mental health care and help you utilize Animal-Assisted Treatment Plans to their fullest potential.
Our clients are our top priority, and providing exceptional support is our guiding principle. We understand the urgency of your needs and offer unmatched assistance through our dedicated client support and healthcare provider teams. We are here to stand by you, advocate for you, and ensure your letter is approved, even in the face of challenges. Our clients’ glowing reviews reflect the high quality of work we deliver.
How do I get in touch with Official Pets?
We’re always one call or email away if you need us – please refer to our contact page. For any immediate inquiries or concerns, feel free to contact us any time at support@officialpets.com or 844-PETS-ESA (844-738-7372). We take great pride in helping our clients with any questions they may have.
Pricing & Orders
What’s your refund policy?
Official Pets has a 100% money back guarantee. If for any reason one of our Licensed Therapists determines you’re not qualified for an ESA or PSD Letter, we will issue a 100% refund. Furthermore, in the rare instance where your letter does not work as intended and we’ve tried to make it work with your landlord, we will refund your purchase 100%.
How quickly will I receive my ESA or PSD Letter?
Within 24-48 hours. For urgent and time-sensitive requests, we provide an expedited service called ASAP Digital Delivery, which ensures that you receive your letter within 24 hours of payment completion.
How do I receive my letter?
Your assigned Licensed Therapist will send you your ESA or PSD Letter via email. You can email your letter directly to your housing provider or airline or give them a printed copy.
Are my responses from the questionnaire and the information I shared during my evaluation with my therapist kept confidential?
Absolutely! We treat your privacy with respect. Your responses to the questionnaire will only be shared with your assigned Licensed Therapist who is bound by confidentiality obligations. Therapists are bound by professional ethics and legal state requirements to maintain confidentiality. Your information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We understand that seeking assistance for mental health challenges is a personal matter, and we are fully committed to safeguarding the sensitivity of your information. Your privacy is important to us!
What additional documents might be required for the approval of my pet?
Frequently, housing providers or airlines may require additional documents to be completed by your Licensed Therapist. The most common type of form requested is the reasonable accommodation request verification form. To ensure a smooth and prompt approval of your Assistance Animal, we highly advise purchasing the “Additional Documentation” service. This will help you avoid any potential delays. During the checkout process, simply select the “Additional Documentation” service. The $35 fee for this service is refundable if your housing provider or airline does not require any forms to be submitted.
Can you provide assistance with online third-party letter verification services?
Yes! Many housing providers use an online third party portal to evaluate and verify your need for an Assistance Animal, and our Licensed Therapists are familiar with this process and will assist in completing the verification. This service falls under the “Additional Documentation” service and is covered under our $35 fee at checkout.
WHAT IS THE REASON FOR THE 30-DAY WAITING PERIOD TO OBTAIN AN ESA LETTER IN CALIFORNIA, MONTANA, ARKANSAS, LOUISIANA, AND IOWA?
The state of California, Montana, Arkansas, Louisiana, and Iowa instituted a law that requires a Licensed Mental Health Practitioner to have a client-provider relationship with the individual for at least 30 days prior to providing the ESA Letter. This law applies to all California, Montana, Arkansas, Louisiana, and Iowa residents. As a result of these laws, you will need two separate consultations from one of our Licensed Therapists, one thirty days after the other. On the second consultation, your assigned Licensed Therapist will write you an ESA Letter. Due to these state regulations, your landlord is allowed to ask for more information about your ESA and how it supports you. Hence, the first evaluation will address your official diagnosis and the second evaluation will address your relationship with your pet and how your pet supports your mental health.
Unfortunately, if you’re a California, Montana, Arkansas, Louisiana, or Iowa resident, we cannot offer our “expedited service” option for those needing ESA Letters ASAP. Furthermore, due to the need for two separate evaluations to be conducted by your assigned Licensed Therapist, the price of the ESA Letter will increase by $65. If you’re a California, Montana, Arkansas, Louisiana, or Iowa resident and need an ESA Letter, please contact our Client Support Team prior to your purchase.
This law only applies to ESA. The 30 day period does NOT apply for a Psychiatric Service Dog. However, the $65 fee is still required to cover the expenses associated with securing a Licensed Mental Health Practitioner who meets the specific requirements mandated by the jurisdiction.
STILL HAVE AN UNANSWERED QUESTION?
We’re here to provide support and answer any
questions you may have