Privacy Policy

At Official Pets LLC, we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines the collection, usage, and purpose of the data we gather from you. Additionally, it provides you with options to manage and control your personal data, including accessing and updating it.

Information Official Pets Collects

Official Pets LLC collects limited personal information that you voluntarily provide to us through the Website, including through a Service Request Form, for the sole purpose of providing referral and administrative services.

The information we collect may include:

• Full name
• Email address
• Phone number
• Date of birth
• Gender
• Country and state of residence
• Information about your animal(s), such as animal type, breed, and name

This information is used strictly for non-clinical, administrative purposes, including:

• Facilitating referral to an appropriate independent Licensed Healthcare Provider licensed in your state
• Processing your request and coordinating scheduling or administrative steps
• Fulfilling your order and providing customer support

Official Pets LLC does not collect, store, access, or maintain clinical evaluation notes, diagnoses, treatment records, or therapy documentation. Any clinical information shared during an evaluation is collected and maintained exclusively by the independent Licensed Healthcare Provider in accordance with applicable state and federal law.

Access to personal information collected by Official Pets LLC is limited to authorized personnel and service providers who require such access to perform administrative, operational, or support functions on our behalf.

You may request access to, correction of, or deletion of your personal information by contacting us at support@officialpets.com. Certain information may be retained as required to fulfill purchased services, comply with legal or regulatory obligations, resolve disputes, or maintain accurate business and financial records. Once such requirements no longer apply, the information will be deleted in accordance with our data retention policies.

Sharing Information with Trusted Third Parties

We may share your personal data with third-party partners who help us operate the Website or provide services. These include:

• Communication services (email, SMS, surveys)
• Administrative processing related to evaluation services
• Analytics and service-improvement partners
• Client relationship management tools
• Payment processors (e.g., Stripe and PayPal)

Payments are processed by third-party payment processors (such as Stripe and PayPal), which may support multiple payment methods, including credit and debit cards, Apple Pay, and Google Pay. Official Pets LLC does not store full credit card numbers or bank account details. Payment processors may collect and process your payment information in accordance with their own privacy and security policies. Official Pets LLC may receive limited transaction-related information (such as payment status, amount, and the last four digits of a payment method) for billing, refund processing, fraud prevention, and customer support purposes.

All third-party vendors are contractually required to use your data only to perform services on our behalf and are prohibited from using it for any other purpose.

Communicating with You

We may contact you directly or through a third-party service provider regarding services you have signed up for or purchased. We may also contact you with offers for additional services (with your consent or where permitted by legitimate interest).

Examples of contact include:

• Emails
• Phone calls
• Text messages
• Follow-ups if you begin but do not complete checkout or intake

Website Analytics

Official Pets utilizes multiple web analytics tools provided by service partners to collect information about how you interact with our Website, including what pages you visit, what site you visited prior to visiting our Website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our products and services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our Website. Each cookie cannot be used by anyone other than the service provider. The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. By continuing to use the Website, you acknowledge that such analytics technologies may be used as described in this Privacy Policy.

Third-Party Websites

Please note that when you access our Website and mobile applications, you may encounter links to external websites. It is important to understand that we cannot be held accountable for the privacy practices, or the content found on these third-party sites. We highly recommend reviewing the privacy policy of any website you choose to visit.

Security, Storage, and Retention of Data

We use reasonable measures for storing and safeguarding the personal data we gather. This entails employing encryption protocols when necessary, both during the transmission of data and while it is being stored. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. We will retain your personal data for as long as is necessary to fulfill the purpose for which we obtained your personal information and any other purposes permitted by law, and in compliance with our data retention policies. For example, we will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our legal agreements and policies, or maintain adequate and accurate business and financial records.

Change of Control

In the event that we make a decision to sell our business or this Website, your personal data will be considered as an asset and will be transferred to the new business as part of the business transfer.

Marketing/Advertising

Official Pets LLC may work with third-party advertising and analytics partners, such as Google, Meta (Facebook and Instagram), TikTok, and similar platforms, to promote our services and understand how users interact with the Website.

These partners may use first-party and third-party cookies, pixels, or similar tracking technologies to:

• Measure Website traffic and engagement
• Analyze the effectiveness of advertising campaigns
• Display advertisements for Official Pets on third-party websites or platforms after you visit our Website

These technologies may collect information such as browser type, device information, IP address, pages visited, and interactions with the Website. This information does not include clinical or medical records.

You may control or limit the use of cookies and similar technologies through your browser settings. You may also opt out of certain interest-based advertising directly through the applicable third-party platforms, including:

• Google Ads Settings
• Facebook and Instagram Ad Preferences
• TikTok Ad Settings

Third-party vendors collect and use information in accordance with their own privacy policies. Official Pets LLC does not control these third-party practices, and we encourage you to review their privacy policies for additional information.

Your Privacy Rights

You have certain rights regarding the personal information that Official Pets LLC collects and maintains for administrative and business purposes.

Subject to applicable law, you may request to:

• Access the personal information we have about you
• Correct inaccurate or incomplete personal information
• Request deletion of your personal information
• Opt out of non-essential marketing or promotional communications

Requests may be submitted by contacting us at support@officialpets.com. We may need to verify your identity before processing certain requests.

Please note:

• Official Pets LLC does not create, maintain, or control clinical or medical records; all clinical records are created, maintained, and governed solely by independent Licensed Healthcare Providers in accordance with their own legal and professional obligations
• Certain information may be retained as required by law, for payment processing, fraud prevention, dispute resolution, recordkeeping obligations, or to complete services you have requested
• Deleting personal information may limit or prevent our ability to provide services or support related to prior or pending requests

Exercising your privacy rights will not result in discrimination or denial of services, except where the information is necessary to fulfill a legal or contractual obligation.

California Residents Privacy Notice

The California Consumer Privacy Act (CCPA) provides California residents with certain rights regarding their personal information.

Official Pets LLC does not sell personal information, as that term is defined under the CCPA. We do not exchange personal information for monetary or other valuable consideration.

Subject to applicable law, California residents have the right to:

• Request information about the personal data we collect, use, and disclose about you for business or administrative purposes.
• Request deletion of personal information we have collected or maintain, subject to certain legal and operational exceptions. We may retain information as required to complete requested services, comply with legal or regulatory obligations, prevent fraud, resolve disputes, or maintain required business records.
• Be free from discrimination for exercising any privacy rights under the CCPA.

To submit a privacy request, please contact us at support@officialpets.com. We may need to verify your identity before processing certain requests.

Please note:

• Official Pets LLC does not create, store, or control clinical or medical records. All clinical records are created and maintained solely by independent Licensed Healthcare Providers in accordance with their own legal and professional obligations.
• Exercising your CCPA rights will not result in denial of services, except where the information is necessary to fulfill a legal or contractual obligation.