Privacy policy

At Official Pets, we prioritize your privacy and are dedicated to safeguarding your personal information. Our Privacy Policy aims to outline the collection, usage, and purpose of the data we gather from you. Additionally, it provides you with options to manage and control your personal data, including accessing and updating it.

INFORMATION OFFICIAL PETS COLLECTS

We gather and retain your personal details, such as your name, email address, phone number, mailing address, date of birth, information about the type and number of animals you have, any historical data you provide, responses to questionnaires, and any other information you have shared with us in order to provide our products and services to you. Additionally, we may collect information related to your bank or credit card, as well as details about any payments you have made. Information you provide to Official Pets about yourself (through the questionnaire on our Website or otherwise) will be accessed by our employees. Such access is necessary for the purpose of: connecting you with the best Licensed Therapist for your specific case, evaluating your eligibility for an ESA or PSD, and engaging in any additional activities necessary to fulfill your order or request with us. We may also collect non-personally identifiable information about you (such as IP addresses and location, anonymous usage data, browser or platform type, etc).

Should you wish to obtain a copy of your personal data or request the closure and deletion of your account, please reach out to our Client Support Team. If you decide to request the deletion of your personal data and that data is essential for the products or services you have acquired, we will fulfill the request to the extent that it is no longer necessary for any purchased products or services or required for our legitimate business purposes, legal obligations, or contractual recordkeeping requirements.

SHARING INFORMATION WITH TRUSTED THIRD PARTIES

We may disclose your personal data to third-party partners with whom we collaborate to integrate their services into our own offerings. Additionally, we may share your personal data with trusted service providers who perform services on our behalf, including but not limited to:

• Engaging in communication with you, utilizing methods such email or survey deliver
• Evaluating your submitted information for any services
• Conducting an analysis of our services and demographics of our customers
• Client relationship management
• Payment processing for credit card transactions

We ensure that your personal data is shared with third parties only when it is necessary for them to provide the requested services or to assist us in delivering our services. These third parties, including any subcontractors, are bound by stringent data processing agreements and are strictly prohibited from using, sharing, or retaining your personal data for any purpose other than what has been specifically contracted for.

COMMUNICATING WITH YOU

We may contact you directly or through a third party service provider regarding services you have signed up for or purchased from us. We may also contact you with offers for additional services we think you may find valuable if you give us consent, or where allowed based upon legitimate interests. We may, for example, send you follow up emails if you fail to complete the questionnaire or checkout process. These contacts may include:

We may reach out to you either directly or through a third-party service provider regarding the services you have signed up for or purchased from us. Additionally, we may contact you to present offers for additional services that we believe you may find valuable, but only if you provide us with your consent or if it is allowed based on legitimate interests. For instance, if you did not complete the checkout process, we may send you follow-up emails. These contacts may include: emails, phone calls, or text messages.

WEBSITE ANALYTICS

Official Pets utilizes multiple web analytics tools provided by service partners to collect information about how you interact with our Website, including what pages you visit, what site you visited prior to visiting our Website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our products and services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our Website. Each cookie cannot be used by anyone other than the service provider. The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.

Official Pets employs various web analytics tools from our service partners to gather insights on how you engage with our Website. This includes tracking the pages you visit, the site you accessed before coming to our Website, the duration of your visit on each page, the type of operating system and web browser you use, as well as network and IP information. The information obtained through these tools is utilized to enhance our products and services. Cookies are small bits of information that are stored by your computer’s web browser. To identify you as a unique user during your subsequent visits, these tools place persistent cookies in your browser. It’s important to note that these cookies can only be accessed by the respective service providers and cannot be used by anyone else. The data collected from these cookies might be transmitted to and stored by our service partners on servers located in a different country than your place of residence. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies.

THIRD-PARTY WEBSITES

Please note that when you access our Website and mobile applications, you may encounter links to external websites. It is important to understand that we cannot be held accountable for the privacy practices, or the content found on these third-party sites. We highly recommend reviewing the privacy policy of any website you choose to visit.

SECURITY, STORAGE, AND RETAINMENT OF DATA

We use reasonable measures for storing and safeguarding the personal data we gather. This entails employing encryption protocols when necessary, both during the transmission of data and while it is being stored.  You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. We will retain your personal data for as long as is necessary to fulfill the purpose for which we obtained your personal information and any other permitted purposes permitted by law, and in compliance with our data retention policies. For example, we will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our legal agreements and policies, or maintain adequate and accurate business and financial records.

CHANGE OF CONTROL

In the event that we make a decision to sell our business or this Website, your personal data will be considered as an asset and will be transferred to the new business as part of the business transfer.

MARKETING/ADVERTISING

We may collaborate with selected third-party vendors such as Google, Facebook, Instagram, TikTok, or others. This partnership allows us to utilize tracking technologies and remarketing and retargeting services, which involve the use of first-party and third-party cookies to track you across the internet. These cookies help us analyze and monitor how users engage with the Website, assess the popularity of specific content, and gain a deeper understanding of online activity. Once you leave this Website, Google, Facebook, Instagram, TikTok, and the other third party platforms we may use, will show you advertisements from us. You may opt out of the remarketing and retargeting platforms we currently use or may use in the future on the third-party’s website. By accessing our Website, you are giving your consent for these third-party vendors to collect and use your information. We recommend reviewing their privacy policy and contacting them directly if you have any questions or concerns.

CALIFORNIA RESIDENTS PRIVACY NOTICE

The California Consumer Privacy Act (CCPA), a legislation enacted in 2020, grants California residents with additional rights and options concerning their personal information. Here are the rights afforded to you under California law:

• To make a request to the business in order to obtain information about the personal data it collects, uses, discloses, and sells, specifically pertaining to you.
• To request the removal of your personal information that has been collected or stored by the business. However, please note that there are certain limitations to this right. In some cases, we may not be able to fulfill your request, especially if it is necessary to retain your information for legal reasons or to fulfill our ongoing business obligations with you.
• To opt-out of the sale of your personal information by the business. A “sale” occurs when your personal information is exchanged with a non-service provider, third party in exchange for valuable consideration. It is not considered a sale when you intentionally authorize us to disclose your personal data or interact with a third party. To exercise your right to opt-out, please contact us at support@officialpets.com.
• To be free from any discriminatory treatment by the business for exercising your privacy rights under the CCPA.